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Skills

  • Insurance Claims Submission and Processing
  • Team building
  • Budgets
  • Medical billing and coding
  • Electronic medical records management
  • Healthcare Confidentiality Training
  • Prioritizing Patient Care Needs
  • High Volume Patient Record Accuracy
  • Team management
  • Multi-Unit Physician Communication

Work Experiences

  • Achieved 59% positive feedback from patients.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Collected and tracked patient feedback regularly.
  • Assisted with medical chart preparation and document scanning, improving turnaround time for physician review by 63%.
  • Answered multichannel inquiries, providing patients and families with accurate and compassionate information regarding appointments and billing.
  • Achieved results within 11 months.
  • Achieved 19% faster retrieval.
  • Coordinated patient referrals between 16 clinics, ensuring timely scheduling and triage of urgent cases.
  • Coordinated the implementation of new software.
  • Assisted with medical chart preparation.

Summaries

  • Positive and upbeat personality with strong interpersonal communication skills.
  • Medical Administrative Extern is a well-organized Medical Administrative Extern who is well-versed in healthcare processes and administrative requirements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Conducted training for new hires.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Collaborated with the billing department.
  • Collaborated effectively with the billing department to increase revenue collection by 3% over 6 months, ensuring accurate charge entry and claims processing.
  • Conducted audits to ensure compliance.
  • Trained in Adobe Creative Suite and possesses exceptional quality assurance abilities.
  • Achieved 73% faster document retrieval.

Accomplishments

  • Managed high-volume patient appointments using Salesforce, coordinating schedules and streamlining communications between departments.
  • Documented and resolved billing discrepancies or patient insurance issues, improving first-pass resolution rates by 41% over 11 years.
  • Provided prompt and sensitive responses to multichannel inquiries from patients and families, ensuring clear communication regarding appointment scheduling or billing issues.
  • Trained 2 administrative staff members on ICD-10 and CPT coding protocols, resulting in an increase in first-time claim approval rates by 70%.
  • Implemented a patient balance reminder system that reduced overdue payments by 35% within 2 months, contributing to enhanced cash flow.
  • Collaborated with healthcare teams in managing daily patient flow, improving capacity utilization and minimizing scheduling conflicts.
  • Worked directly with the billing department to resolve outstanding claims, reducing the overall error rate by 74% and increasing receivable collections.
  • Streamlined the patient intake process, reducing average check-in times by 18 minutes per patient and improving overall office flow.
  • Facilitated improved vendor relationships for clinical equipment procurement, reducing supply chain delays by 9 days, enhancing operational readiness.
  • Developed and implemented a new filing system for patient records, decreasing retrieval times by 31% and improving organizational efficiency.

Affiliations

  • Association of Information Technology Professionals
  • Certified Medical Administrative Assistant (CMAA)
  • International Association of Privacy Professionals (IAPP)
  • International Council of Nurses
  • American Medical Informatics Association
  • Health Care Compliance Association (HCCA)
  • American Marketing Association
  • Patient Advocate Certification Board (PACB)
  • Lions Club
  • Association for Professionals in Infection Control and Epidemiology (APIC)

Certifications

  • Certified Healthcare Financial Professional (CHFP) from the Healthcare Financial Management Association (HFMA)
  • Certified Public Accountant (CPA)
  • Revenue Cycle Representative (RCR) Certification from American Association of Healthcare Administrative Management (AAHAM)
  • ServSafe
  • Healthcare Compliance Certification (CHC) from the Compliance Certification Board (CCB)
  • Certified Professional Biller (CPB) from the American Academy of Professional Coders (AAPC) (Year)
  • Healthcare Office Manager Certification from Vantage, specializing in Workflow Optimization
  • Certified Healthcare Access Manager (CHAM) from the National Association of Healthcare Access Management (NAHAM)
  • Electronic Health Records Specialist Certification (CEHRS) from the National Healthcareer Association (NHA) (Year)
  • Medical Office Management Certification from Cedar Works (Year)

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