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Skills

  • Scheduling
  • Staff development
  • Employee onboarding and retention
  • Recruitment
  • Operations Improvement
  • Customer loyalty improvement
  • Stakeholder relations
  • Inventory management
  • Local marketing initiatives
  • Staff training/development

Work Experiences

  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Collaborated with Director of Restaurant Operations to create, evaluate, and revise company policies like framework.
  • Kept the standard workspace clean and organized by working closely with employees to systemize tasks.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Meticulously reported issues to higher management, which resulted in framework.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Professional with exceptional sales, project management, and process improvement abilities.
  • Collaborated with Director of Restaurant Operations to put company policies in place and train employees for leadership positions.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Dedicated to providing excellent system services and efficient conflict resolution.
  • A pleasant personality and a customer-focused background, as well as knowledge of project management.
  • Veteran Director of Restaurant Operations with exceptional strategic planning and process improvement abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Director of Restaurant Operations with over 9 years of experience leading multi-unit restaurants to achieve exceptional operational efficiency and enhance profitability.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.

Accomplishments

  • Collaborated with team of 17 in the development of method.
  • Introduced a performance-based incentive system that improved staff productivity by 48%, enhancing overall service delivery.
  • Executed an operational efficiency audit, identifying and eliminating redundancies that reduced overhead by 6.
  • Developed a regional menu customization strategy that increased customer satisfaction by 46% and boosted sales by 7.
  • Created a new quality control process for food safety, passing ITIL audits at 11 locations with a 74% success rate.
  • Reduced customer complaints by 78% through the implementation of a streamlined dine-in experience program.
  • Instituted a guest relations program that raised customer satisfaction scores by 50% within 6 months.
  • Successfully launched a brand-wide marketing campaign that resulted in a 24% increase in revenue year-over-year.
  • Implemented new employee training protocols, increasing retention rates by 48% over three years.
  • Developed and implemented an employee development program, reducing turnover by 17% within 18 months.

Affiliations

  • Jaycees
  • Global Food Safety Initiative (GFSI) participant, ensuring best practices around food safety and hygiene.
  • ServSafe Food Protection Manager 2017 Certification – Leading efforts in food safety and sanitation in daily operations.
  • Active participant in the Restaurant Leadership Conference – contributing to discussions on strategy, leadership and financial agility.
  • Certified Food and Beverage Executive (CFBE) from the American Hotel & Lodging Educational Institute
  • Toastmasters
  • Certified Food and Beverage Manager (CFBM) obtained through the National Restaurant Association Educational Foundation (NRAEF).
  • National Retail Federation (NRF) contributor focused on integrating multi-channel customer service strategies in restaurant settings.
  • Society of Women Engineers
  • Certified Restaurant Executive (CRE) through the National Restaurant Association Educational Foundation (NRAEF).

Certifications

  • Certified Food and Beverage Executive (CFBE), 2018, American Hotel & Lodging Educational Institute
  • Advanced Wine and Spirits Certificate 2015 (Wine & Spirit Education Trust)
  • Certified Wine Educator (CWE) – 2023 – Society of Wine Educators
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Black Belt Certification - 2017 - International Association for Six Sigma Certification
  • Food Safety Manager Certification 2017 (ServSafe)
  • Certified Public Accountant (CPA)
  • Sustainable Hospitality and Tourism Management Certificate 2018 (Green Restaurant Association)
  • Foodservice Management Professional (FMP) 2016 (National Restaurant Association)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - 2019, framework

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