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Skills

  • Relationship building
  • Guest Experience Enhancement
  • Client account management
  • Crisis management in hospitality
  • Employee reviews
  • Recruitment
  • Employee Safety
  • Staff development
  • Customer loyalty improvement
  • Food safety and hygiene regulations

Work Experiences

  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Increased profit margins at program restaurants through careful cost monitoring.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Trained, coached, and mentored staff to ensure that the new metric program was implemented smoothly.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class standard results.
  • Oversaw a successful turnaround that resulted in the elimination of over $14 in debt in several months.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Kept the standard workspace clean and organized by working closely with employees to systemize tasks.
  • Oversaw operations and reviewed performance metrics for 5 restaurant locations of method.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Director of Restaurant Operations who is meticulous and has 16 years of category experience.
  • Strong track record of developing precise and targeted business operations plans, managing category areas, evaluating performance, and implementing change.
  • Accomplished Director of Restaurant Operations with over 9 years of experience leading multi-unit restaurants to achieve exceptional operational efficiency and enhance profitability.
  • Director of Restaurant Operations who is forward-thinking and knows a lot about quality assurance.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed a regional menu customization strategy that increased customer satisfaction by 46% and boosted sales by 7.
  • Led negotiations to reduce vendor costs by 22%, delivering significant savings and ensuring product quality compliance.
  • Instituted a guest relations program that raised customer satisfaction scores by 50% within 6 months.
  • Oversaw health and safety compliance for 4 franchises, contributing to an incident-free three years.
  • Implemented new employee training protocols, increasing retention rates by 48% over three years.
  • Improved employee engagement and retention by introducing flexible scheduling, reducing turnover by 25% over the past year.
  • Optimized seating arrangements and workflows, resulting in a 30% increase in table turns during peak hours.
  • Negotiated contracts with local suppliers, reducing ingredient procurement costs by $17 annually.
  • Improved food safety compliance across all restaurants, earning a corporation-wide recognition and meeting ITIL.
  • Restructured the supply chain strategy, achieving an annual cost savings of $2 while ensuring high-quality standards.

Affiliations

  • Society of Human Resource Management
  • Multi-Unit Foodservice Operators (MUFSO) Conference speaker/participant, contributing to sessions on order optimization systems.
  • Association of Information Technology Professionals
  • Rotary International
  • National Association for Catering and Events (NACE) – Member promoting collaborative approaches to event and restaurant service.
  • American Culinary Federation (ACF) member – Collaborating with chefs and managers to refine menu strategy and inventory control systems.
  • Restaurant Facility Management Association (RFMA), member contributing to innovations in restaurant workflow and facilities.
  • Society of Women Engineers
  • Project Management Institute
  • ServSafe Food Protection Manager 2017 Certification – Leading efforts in food safety and sanitation in daily operations.

Certifications

  • Certified Human Resources Professional (CHRP) 2024 (Human Resources Professionals Association)
  • Executive Leadership Certificate - Lakeside Partners - 2024
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Black Belt Certification - 2017 - International Association for Six Sigma Certification
  • Certified Facility Manager (CFM) - 2021, system
  • Restaurant Revenue Management Certification 2016 (Hospitality Financial and Technology Professionals)
  • Conflict Resolution Certificate 2015 (Cornell University)
  • Certified Wine Educator (CWE) – 2023 – Society of Wine Educators
  • Certified Franchise Executive (CFE) 2018 (International Franchise Association)
  • Foodservice Management Professional (FMP) 2016 (National Restaurant Association)

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