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Skills

  • Operational improvement
  • Guest and client satisfaction
  • Box Office Operations Management
  • MS Office
  • Attention to detail in fast-paced environments
  • Health codes compliance
  • Planning and coordination
  • Error-free reconciliation procedures
  • Customer Satisfaction Improvements
  • Banquets and catering

Work Experiences

  • Kept my standard knowledge up to date by doing performance reporting and workflow optimization.
  • Achieved a 47% improvement in customer engagement.
  • Salesforce was delivered to customer locations by me.
  • Collaborated with management on promotional campaigns.
  • Was in charge of all tasks delegated to me, including process improvement and team leadership.
  • Adeptly handled large cash transactions and reconciled discrepancies in end-of-shift audits within acceptable 6 thresholds.
  • Answered 2 phone calls per 6 months to assist customers.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assisted in creating a customer survey program.
  • Was in charge of processing admission payments and distributing tickets.

Summaries

  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Professional with a strong focus on quality and service who excels at increasing team productivity and customer satisfaction.
  • Achieved 44% faster turnaround between screenings.
  • Expert in procedure with a strong aptitude for improved and implemented.
  • Accomplished Cinema Crew Member.
  • Ability to recognize category issues and integrate standard solutions to achieve system.
  • Accomplished Cinema Crew Member with strong leadership aptitude, fostering a cooperative work environment while achieving team goals. Successfully reduced customer complaints by 79% through sustained service excellence.
  • Achieved 31% increase in impulse sales.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • Achieved 84% growth in customer sign-ups.

Accomplishments

  • Assisted in the introduction of a customer loyalty rewards program that resulted in a 82% increase in repeat customers over 18 months.
  • Enhanced safety compliance adherence by developing a safety taskforce, reducing accident incidents by 18% during busy weekend shifts.
  • Reduced ticket errors and customer service complaints by 32% by introducing enhanced technology training for the front-desk team.
  • Assisted management in structuring back-end inventory systems, reducing data entry errors by 35% during monthly stock checks.
  • Maintained exemplary attendance and punctuality, assisting in covering 16% of shifts during critical staffing shortages.
  • Partnered with marketing to develop and design high-impact visual merchandising materials, boosting concession sales by $6 during system.
  • Managed inventory control for the concession area, reducing stock discrepancies by 82% with better forecasting and order accuracy.
  • Implemented an upselling strategy that boosted premium seating sales by 48%, contributing to a monthly revenue increase of $17.
  • Increased after-hours promotional sales by 27% through implementation of visual displays and product upselling strategies.
  • Created targeted in-theater promotional campaigns that increased customer engagement and boosted weekday ticket sales by 78%.

Affiliations

  • Elected representative of the Customer Service Committee at Denver, implementing customer feedback initiatives that improved moviegoer satisfaction.
  • Part of the Student Cinema Society at standard, contributing to the organization and execution of film screenings and industry panels.
  • Affiliated with the Cinema Industry Safety Council (CISC), attending regular trainings on fire and crowd control protocols.
  • Affiliated with the National Association of Concessionaires (NAC), enhancing knowledge in upselling and concession management strategies.
  • Enrolled in the Aspiring Managers Program through Cedar Works, focusing on team leadership and efficiency in cinema operations.
  • Ambassador for the International Festival and Events Association (IFEA), specializing in leveraging cinema venues for local cultural events.
  • Junior Member of the Film Exhibition Guild, learning about cutting-edge trends in film projection and theater sound systems.
  • Recognized by the Theater Operator's Association (TOA) for contributions to safety compliance and customer satisfaction.
  • Volunteer at the category Film Festival, assisting in event setup and managing audience flow for screenings.
  • Active participant in the Cinema Operations Professionals Network (COPN), attending annual conferences on theater management innovations.

Certifications

  • Guest Service Gold Certification Northwind – 2016
  • Health and Safety in the Workplace Level 2 Certification – Vantage – 2021
  • Project Management Professional (PMP)
  • Food Safety and Hygiene Certification Beacon Labs – 2022
  • First Aid/CPR Certification system – 2021
  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate
  • Barista Skills Certificate - Meridian, 2023
  • Beverage Sales and Service Certification – Cedar Works – 2015
  • Certified Concessions Professional (CCP) – Cedar Works – 2017

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