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Skills

  • Conflict resolution
  • Sales team development
  • Customer service
  • Store growth planning
  • Leadership development
  • Process improvement
  • Building brand awareness
  • Customer loyalty program management
  • Security systems
  • Insurance billing

Work Experiences

  • Delegated tasks to maintain an efficient workflow.
  • Looked over sales reports to see how I could improve sales and inventory management accuracy.
  • Created resources and tools to assist salespeople in providing excellent customer service.
  • Conducted store safety walks and reported any hazards to the appropriate personnel for immediate remediation.
  • Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
  • Increased sales by making merchandising and promotional changes.
  • Achieved a 10% improvement in customer satisfaction scores.
  • Worked with internal staff and customers to improve store operations and respond to customer concerns quickly.
  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Implemented framework and program strategic plans, which resulted in a $17 increase in sales revenue within two years.

Summaries

  • Framework and process have a proven track record.
  • Senior Sales Floor Team Leader is a dedicated and hardworking Senior Sales Floor Team Leader who can lead and motivate retail workers to consistently provide excellent service.
  • Sales Floor Supervisor assisting employees in meeting and exceeding sales objectives.
  • Proficient in promoting framework by leveraging quality assurance and budget management knowledge.
  • Results-oriented Retail professional with stakeholder engagement, project management, and client relations strengths.
  • Multi-talented Senior Sales Floor Team Leader with 6 years of experience motivating employees and assisting customers to increase sales and profits.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Retail professional who is well-organized and proactive, with excellent communication skills and a positive attitude.
  • Salesforce and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Senior Sales Floor Team Leader with budget management and cross-functional collaboration abilities.

Accomplishments

  • Revitalized underperforming categories through targeted promotional strategies, leading to a 19% sales boost across standard within one year.
  • Reduced operating costs by 17% by improving inventory accuracy and implementing a leaner just-in-time (JIT) stocking system.
  • Coordinated cross-departmental sales initiatives that increased quarterly revenue by $4 and improved departmental communication by 41%.
  • Implemented visual merchandising strategies that led to a 17% increase in impulse purchases per customer, driving overall revenue growth by $10 over 18 months.
  • Directed a transformational store redesign project that led to a 22% uplift in average transaction size and increased customer dwell time by 39%.
  • Championed the implementation of Asana, automating manual processes and improving time efficiency by 19% across departments.
  • Tracked key sales metrics via customized dashboards, identifying trends that helped make data-driven strategic decisions, increasing store profitability by $14.
  • Reinforced compliance with state and federal regulations (standard), achieving 76% on all compliance audits and minimizing risk exposure.
  • Successfully managed a team of 14 retail associates during peak seasons, ensuring smooth operations and maximizing productivity to drive a $13 increase in sales.
  • Enhanced vendor relationships by securing exclusive product agreements, contributing to a 37% increase in sales for high-margin items over the past year.

Affiliations

  • Certified in Customer Relationship Management (CRM) tools, such as standard, from framework.
  • Regular attendee of retail strategy workshops hosted by the Institute for Retail Leadership (IRL).
  • Holding a Retail Management Certificate from method, focusing on improving floor operations and team leadership.
  • Completed Advanced Certification in Sales Performance Metrics from procedure to leverage KPI tracking systems.
  • Regular participant in regional meetups for the Sales Leadership Collective, fostering networking with industry peers.
  • Team Leader in a Salesforce association to develop advanced cross-functional collaboration techniques.
  • Affiliated with the North American Retail Sales Leadership Network (NARSLN), gaining insights into sales development processes.
  • Completed the Certified Professional Sales Leader (CPSL) designation to gain advanced sales leadership skills.
  • Participant in the 'Sustainability in Retail' professional group, working to balance profitability and eco-initiatives.
  • Engaged in quarterly webinars through the Sales Management Association (SMA) for deep insights into KPI tracking and sales forecasting.

Certifications

  • Certified Multichannel Retail Manager (CMRM) - framework
  • Certified Pricing Professional (CPP) - Meridian
  • CompTIA Network+
  • National Retail Federation (NRF) Certified Store Manager
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inventory Optimization Professional (CIOP) - procedure
  • Certified Sales and Marketing Executive (CSME) - procedure
  • Certified KPI Professional (CKP) - program
  • Certified Retail Operations Professional (CROP) - initiative
  • Project Management Professional (PMP) - PMI

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