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Skills

  • Workflow Optimization
  • Problem resolution
  • Spreadsheets
  • Document filing
  • Supervision
  • Organization
  • Contract drafting and review
  • Client scheduling efficiency
  • Criminal law
  • Executive calendars

Work Experiences

  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted with fact-finding activities for client investigations by collecting and analyzing intake data, ensuring attorneys had reliable and timely information.
  • Aided the legal team in locating critical documents.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of the managing partner's calendar and tickler system, as well as that of the associate attorney and senior paralegal.
  • Assisted attorneys in organizing and logging client communication and documentation, decreasing case file preparation time by 14 hours on average.
  • Clarified legal procedures during intake.
  • Kept track of all finances, deposits, and safes on a daily basis.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Contributed to the timely intake of 17 weekly clients.
  • Client- and results-focused Legal Intake Intern who specialized in legal intake for Legal, achieving 41% case settlement improvement rates.
  • Legal Intake Intern is a multi-talented Legal Intake Intern who is consistently rewarded for planning and operational improvements.
  • In the face of adversity, he remains deadline-oriented and calm.
  • Achieved 28% faster case initiation.
  • Achieved a 63% improvement in consultation efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept at ensuring compliance with legal requirements.
  • Adept at researching case law.
  • Collaborative Legal Intake Intern.

Accomplishments

  • Conducted compliance audits for 4 client intakes, ensuring adherence to legal procedures and standards, which resulted in zero compliance issues.
  • Meticulously reviewed confidential documentation during client onboarding, preventing the mishandling of sensitive data across 18 cases.
  • Trained 18 new intake assistants in client onboarding best practices, reducing intake processing time by 63% across the department.
  • Automated initial intake responses using Jira, successfully decreasing response time to new client inquiries by 27%.
  • Delivered process improvements for client outreach systems, shortening average response time to new inquiries by 7 hours.
  • Redesigned intake data entry templates to ensure ease of use for intake personnel, cutting entry-related errors by 72% %.
  • Helped refine intake procedures by flagging common client documentation errors, resulting in 75% fewer delays in case filing.
  • Implemented an advanced client tracking tool, reducing intake system lag by 53% and expediting case triage processes.
  • Analyzed client eligibility criteria based on legal standing, rejecting non-viable claims and improving case acceptance rates by 80% %.
  • Created client intake reports using Tableau, consistently delivering actionable insights to team attorneys, enhancing strategic case planning.

Affiliations

  • American Bar Association (ABA) – Student Member
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Legal Aid Society Volunteer
  • National Association of Social Workers
  • American Immigration Lawyers Association (AILA) - Student Chapter
  • National Organization for Victim Assistance (NOVA) - Legal Advocacy Program
  • National Lawyers Guild - Member
  • Rotary International
  • International Council of Nurses

Certifications

  • Online Legal Services Certification (OLSC) by process
  • Certified Paralegal (CP) from the National Association of Legal Assistants (NALA)
  • Certified Legal Secretary Specialist (CLSS) - Legal Procedure
  • Legal Research Specialist (LRS) Certification - Advanced Case Law Search Techniques
  • Project Management Professional (PMP)
  • National Federation of Paralegal Associations (NFPA) Paralegal Core Competency Exam (PCCE)
  • Introduction to Legal Technology Systems (e.g., Clio, MyCase) by system
  • ServSafe
  • Data Privacy Fundamentals Certification by category
  • Incident Reporting and Documentation Specialist Certification for Law Offices

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