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Skills

  • Client relationship management
  • Communications
  • Legal Trek proficient
  • Client communication protocol development
  • Client onboarding process improvement
  • Team management
  • Corporate law
  • Team building
  • Typing speed 4 WPM
  • Procedure equipment

Work Experiences

  • Assisted in drafting retainer agreements for metric.
  • Aided attorneys in gathering data such as employment, medical, and other documents.
  • Assisted a group of 9 lawyers in the practice of framework law.
  • Collected and analyzed intake data.
  • Communicated with external legal teams to coordinate case file transfers and disclosure agreements, cutting hand-off times by 13 days.
  • Accelerated case initiation by 3 days.
  • Aided the legal team in locating critical documents.
  • Conducted intake interviews for 15 prospective clients per week, gathering initial case facts and ensuring completeness of documentation to reduce processing delays by 31%.
  • Assisted paralegal team in collecting signatures and returned documents from clients, reducing case preparation delays by 17 days.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Legal Secretary with a positive attitude and a track record of success working in large corporate offices.
  • When managing court filing procedures and deadlines, pays attention to details while also considering the big picture.
  • Analytical Legal Intake Intern with an eye for detail, responsible for improving case file preparation time by 10 hours through accurate documentation and client communication.
  • Converted consultations into active legal files.
  • Legal Secretary with a keen interest in technological advancements in time and billing software.
  • Achieved a 63% improvement in consultation efficiency.
  • Achieved 28% faster case initiation.
  • Collaborative Legal Intake Intern.
  • Cut average intake processing time by 25%.
  • Analytical Legal Intake Intern.

Accomplishments

  • Created a step-by-step onboarding manual for new clients which streamlined intake processes and improved overall client satisfaction by 16% %.
  • Helped refine intake procedures by flagging common client documentation errors, resulting in 75% fewer delays in case filing.
  • Assisted in evaluating potential client claims to prequalify more efficiently, improving team capacity to handle 68% more cases monthly.
  • Implemented an advanced client tracking tool, reducing intake system lag by 53% and expediting case triage processes.
  • Trained 18 new intake assistants in client onboarding best practices, reducing intake processing time by 63% across the department.
  • Performed intake work in a highly organized database, which resulted in 68% improved efficiency in processing client files.
  • Developed and maintained a case management database that improved case tracking accuracy by 17%, ensuring streamlined client workflow.
  • Identified incomplete client documentation during onboarding, resolving gaps in 6 files to significantly expedite case approvals.
  • Coordinated confidential disclosure agreements across 18 cases, ensuring that sensitive data handling adhered to all compliance and legal standards.
  • Worked with external vendors to coordinate crucial data transfers, driving down the risk of missing documentation in 7 cross-sectional cases.

Affiliations

  • Student Member of Arizona Paralegal Association
  • Paralegal Advisory Council
  • Society of Human Resource Management
  • Multilingual Legal Services Association
  • Young Lawyers Division of North Carolina Bar
  • National Association of Legal Assistants (NALA)
  • International Legal Technology Association (ILTA)
  • American Immigration Lawyers Association (AILA) - Student Chapter
  • Toastmasters
  • Association for Supply Chain Management (APICS)

Certifications

  • Client Conflict Resolution and Intake Certification for Legal Firms
  • Certified Legal Assistant (CLA) from initiative
  • ADA Compliance in Legal Services Certification by procedure
  • Certified Public Accountant (CPA)
  • General Data Protection Regulation (GDPR) Compliance Certification by Brightline
  • Client Communications Specialist (CCS) Certification in Legal Environments
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified

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