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Skills

  • Client eligibility analysis
  • Legal Trek proficient
  • Attention to detail in documentation
  • Adherence to compliance and legal standards
  • Process improvement
  • Relationship development
  • Client communication protocol development
  • Operational improvement
  • Supervision
  • Typing speed 4 WPM

Work Experiences

  • Aided the legal team in locating critical documents.
  • Aided in the rejection of non-viable claims.
  • Collaborated with attorneys to re-structure intake flow processes, reducing intake time per client by 26% and increasing operational efficiency.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of the managing partner's calendar and tickler system, as well as that of the associate attorney and senior paralegal.
  • Communicated with external legal teams to coordinate case file transfers and disclosure agreements, cutting hand-off times by 13 days.
  • Collected and analyzed intake data.
  • Addressed client concerns effectively.
  • Advanced professional communication with third parties.
  • Filed documents with courts on behalf of attorney.

Summaries

  • Achieved 45% case settlement improvement rates.
  • Boosted attorney productivity by 9 hours monthly.
  • Achieved 28% faster case initiation.
  • Analytical Legal Intake Intern.
  • Achieved a 64% increase in tracking accuracy.
  • Legal Secretary with a keen interest in technological advancements in time and billing software.
  • Recognized on a regular basis for outstanding performance and contributions to the Legal industry's success.
  • Cut average intake processing time by 25%.
  • Client- and results-focused Legal Intake Intern who specialized in legal intake for Legal, achieving 41% case settlement improvement rates.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Analyzed client eligibility criteria based on legal standing, rejecting non-viable claims and improving case acceptance rates by 80% %.
  • Provided crisis management support for 12 urgent client legal matters, which helped expedite priority intakes within strict deadlines.
  • Resolved product issue through consumer testing.
  • Improved the accuracy of legal data collection for 11 clients, reducing the volume of incomplete case files by 32%.
  • Identified incomplete client documentation during onboarding, resolving gaps in 6 files to significantly expedite case approvals.
  • Documented and resolved standard which led to framework.
  • Assisted in evaluating potential client claims to prequalify more efficiently, improving team capacity to handle 68% more cases monthly.
  • Collaborated with legal team to enhance the client onboarding process, reducing system entry errors by 33%, leading to a smoother hand-off.
  • Automated initial intake responses using Jira, successfully decreasing response time to new client inquiries by 27%.
  • Conducted case law research for client matters, leading to more informed screens, which reduced rejected claims by 65% %.

Affiliations

  • Women in Law and Litigation Network
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • American Immigration Lawyers Association (AILA) - Student Chapter
  • Paralegal Advisory Council
  • Society for Human Resource Management (SHRM) Legal Chapter
  • National Lawyers Guild - Member
  • Law Students for Reproductive Justice - Legal Aid Program
  • Association of Workplace Investigators (AWI)
  • Cybersecurity and Privacy Professionals Association (CPPA)

Certifications

  • Introduction to Legal Technology Systems (e.g., Clio, MyCase) by system
  • Online Legal Services Certification (OLSC) by process
  • Legal Clerk Training Program for Case Filing and Document Handling
  • Ethics for Paralegals - Continuing Legal Education (CLE) by procedure
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Legal Research Specialist (LRS) Certification - Advanced Case Law Search Techniques
  • National Federation of Paralegal Associations (NFPA) Paralegal Core Competency Exam (PCCE)
  • Google Certified Professional Cloud Architect
  • Certified Information Privacy Professional (CIPP) from the International Association of Privacy Professionals (IAPP)

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