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Skills

  • Data Analysis & Reporting
  • Risk mitigation strategies
  • Promotional Materials Creation
  • Travel package customization
  • Incident Management & Reporting
  • Salesforce CRM
  • Project Coordination & Multi-tasking
  • Marketing & Advertising Campaign Strategy
  • Conflict Resolution & Mediation
  • Customer feedback analysis

Work Experiences

  • Achieved 5 incident-free excursions in 2017.
  • Collect payment for excursions in cash and credit cards.
  • Achieved Outstanding Service Award for outstanding customer service.
  • Developed innovative excursion ideas.
  • Contributed to 28% growth in new bookings.
  • Designed promotional materials for excursion packages.
  • Achieved an average guest satisfaction rating of 20%.
  • Achieved a 51% increase in customer satisfaction.
  • Assisted finance team in reducing operational costs.
  • Created detailed excursion itineraries for travelers, boosting overall customer satisfaction by 79%.

Summaries

  • Customer-focused Excursions Agent.
  • Adventurous and organized Excursions Agent with 4 years of experience creating custom travel packages. Spearheaded an effort that increased product offerings by 54% and secured profitable vendor contracts.
  • Cross-promoted services.
  • Coordinated incident-free excursions for 10 guests.
  • Contributed to a 36% increase in sales.
  • Achieved 62% higher sales targets.
  • Adept in cross-selling additional services.
  • Contributed to a 78% increase in overall excursions revenue.
  • Customer-oriented Excursions Agent.
  • Boosted client ratings by 29%.

Accomplishments

  • Developed training programs for new staff on the company’s booking system, ensuring a 49% reduction in system-use errors.
  • Created advertising campaigns targeted to luxury markets, driving a 15% increase in premium excursions bookings within several months.
  • Executed dynamic, personalized itineraries for VIP guests, resulting in a 48% rise in top-tier customer satisfaction ratings.
  • Liaised with local vendors to secure exclusive discounts and partnerships, delivering unique guest experiences and reducing operational costs by 42%.
  • Managed client onboarding for group and VIP excursions, ensuring timely coordination of multiple services and boosting client retention by 19%.
  • Maintained optimal use of QuickBooks, contributing to a 57% decrease in processing times for reservations and guest check-ins.
  • Streamlined guest communications by designing automated email responses, saving 16 man-hours weekly and improving response time by 51%.
  • Developed and promoted themed seasonal excursions, leading to a 41% boost in booking volume and increasing repeat customer rates.
  • Monitored competitor pricing trends to adjust packages, maintaining market competitiveness and driving a 18% rise in bookings.
  • Successfully managed over 9 daily tours, enhancing operational efficiency and achieving a 25% improvement in guest satisfaction.

Affiliations

  • Volunteer with Sustainable Travel International, working on campaigns to boost awareness of ecotourism in regional excursions.
  • Participant in the Travel & Adventure Show (TAS) Expo, promoting new excursion products and negotiating group sales partnerships.
  • Active member of the Adventure Travel Trade Association (ATTA) to stay current on trends in adventure tourism and sustainable excursion practices.
  • Volunteered with Tourism Cares, participating in tourism development projects that align with environmental and community-driven excursion programs.
  • Member of the International Association of Travel Agents Network (IATAN) since 2020, facilitating professional networking and certification acquisition.
  • Certified by the Cruise Staffing Institute, bringing expert-level group coordination and guest services with emphasis on shore excursions.
  • Member of the National Tour Association (NTA), enabling wider access to group tour negotiation skills and industry-specific vendor relations.
  • Part of the Travel Leaders Network, accessing exclusive cruise excursion packages and collaborations with tourism boards in Phoenix.
  • Actively participating in workshops by the Event Industry Council (EIC), focusing on group sales and customized excursion experiences for corporate clients.
  • Certified Delegate of the Adventure Travel Guide Certification (ATGC), excelling in creating tailor-made, action-packed tours for unique destinations.

Certifications

  • Corporate Travel Expert (CTE) Certification - Brightline, 2015
  • Destination Specialist Certification - Lakeside Partners, 2020
  • Certified Hospitality & Tourism Management Professional (CHTMP) - procedure, 2019
  • Crisis and Risk Management in Tourism Certification - Vantage, 2015
  • Certified Tour Operator (CTO) - Cedar Works, 2017
  • Digital Marketing for Tourism Professionals - Beacon Labs, 2024
  • Excursions Logistics Management Certification - Brightline, 2015
  • Global Distribution Systems (GDS) Training Certification - Vantage, 2015
  • Luxury Travel Specialist Certification - Lakeside Partners, 2022
  • Certified Incentive Specialist (CIS) - method, 2024

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