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Skills

  • Application installations
  • Relationship development
  • MS Office
  • Customer service
  • Hardware diagnosis
  • Category debugging
  • Computer maintenance
  • Exceptional telephone etiquette
  • Supervision
  • Project organization

Work Experiences

  • Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
  • Configured and deployed over 7 servers.
  • Collaborated with the cybersecurity team to ensure continuous adherence to Salesforce security protocols and prevent network breaches.
  • Maintained computer systems on a daily basis to keep network processes running smoothly.
  • Created and maintained user access permissions following initiative, ensuring strict compliance with regulatory requirements.
  • Contributed to a 16% reduction in repeated issues.
  • Automated routine IT maintenance tasks using scripts.
  • Collaborated with vendors and internal teams to ensure seamless hardware upgrades, improving user productivity by 26%.
  • Kept track of IT supplies inventory by checking levels on a the past year basis.
  • Achieved resolution within 8 minutes.

Summaries

  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Information Systems Support Specialist is a hardworking and dependable Information Systems Support Specialist who excels at risk assessment and data analysis.
  • Workflow optimization and performance reporting abilities are exceptional.
  • Motivating leader who has built and managed standard teams in the past.
  • Category and program have a proven track record.
  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Experienced creator of user materials in a variety of formats.
  • Computers Software student seeking hands-on experience through an internship in team leadership.
  • Data analysis in metric settings and performance reporting in strategic planning settings.
  • Has exceptional workflow optimization and client relations abilities.

Accomplishments

  • Conducted troubleshooting for 18 hardware and software issues per week, maintaining an average customer satisfaction rating of 47%.
  • Configured and deployed secure VPN solutions for 5 remote employees, increasing productivity and data security.
  • Collaborated with the cybersecurity team to deploy firewall policies that reduced unauthorized access attempts by 55%.
  • Supervised an IT transition phase for 14 employees, leading training sessions that resulted in a 18% reduction in support tickets.
  • Coordinated with the development team to streamline system upgrades, leading to 75% fewer disruptions in daily operations.
  • Designed, configured, and supported network infrastructure for 2 users, resulting in 99.9% uptime during 2023.
  • Standardized helpdesk procedures for 8 locations, reducing ticket resolution times and improving consistency in IT support.
  • Facilitated the onboarding of new employees, training 12 users on system procedures, resulting in smoother transitions into roles.
  • Participated in IT project management for deploying a new CRM system, achieving the deployment within 14 days ahead of schedule.
  • Implemented systems monitoring dashboards that identified and resolved 76% of issues before escalation.

Affiliations

  • Keynote Speaker, Cloud DevOps Summit, Raleigh, 2022
  • Member, CompTIA Association of IT Professionals (AITP), 2019 to Present
  • Presenter, Local Cybersecurity Interest Group on Multi-Factor Authentication Implementation Best Practices, 2020
  • Participant, AWS re:Invent Conferences, 2019 to Present
  • Member, EC-Council Certified Ethical Hacker (CEH) Program, 2016
  • Member, Project Management Institute (PMI) with focus on technology projects, 2022
  • Member, Society for Information Management (SIM), category Chapter, 2023 to Present
  • Attend yearly workshops by SysAdmin Appreciation Day Organization, Austin, 2024
  • Member, Association for Computing Machinery (ACM) – 2023 to Present
  • Volunteer, IT Support for Technological Literacy Outreach Program, 2020

Certifications

  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Certified IT Asset Manager (CITAM)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Ethical Hacker (CEH)
  • Microsoft Office Specialist (MOS)
  • CompTIA Security+ Certification
  • Cisco Certified Internetwork Expert (CCIE)

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