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Skills

  • Creativity in lash styling and trends
  • Acrylic nail application master
  • Handling salon operational tasks
  • Cosmetic product knowledge
  • Hair styling
  • Networking expertise
  • Customer service excellence
  • Client Satisfaction Improvement
  • Junior lash artist training and mentoring
  • Cuticle trimming safety knowledge

Work Experiences

  • Increased return customers by 3% through cutting, coloring and styling clients' hair with precision.
  • Created a relaxing, enjoyable environment to make clients feel at ease during eyelash application.
  • Increased my client base by 10% through direct referrals.
  • Adapted services for clients with different lash types and preferences, resulting in an average 98% satisfaction score across 15 reviews.
  • Addressed individual client concerns with tailored lash extension techniques, increasing customer recommendations by 41% in Austin.
  • Educated clients about products and self-maintenance for healthy hair based on their needs and preferences.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Jira sales by 17%.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase SAP sales by 14%.
  • Scheduled over 8 daily customer appointments in SAP.
  • Provided over 17 daily customers with highly skilled and diverse salon services, such as cuts, color services, and extensions.

Summaries

  • Achieved a 6% reduction in costs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed Lash Consultant with 2 years of experience designing custom styles for clients.
  • Lash Consultant with 18+ years of experience is a hard worker.
  • Lash Consultant with 5 years of successful project management and client relations experience.
  • Achieved a 75% rise in retention rates.
  • Achieved a 65% rise in customer referrals.
  • Promoting awareness of the most recent hair and skincare trends.
  • Inspired by a passion for aesthetic improvement and a desire to provide excellent customer service.
  • Willing to work long hours to ensure that customers are satisfied and that metric receives personalized attention.

Accomplishments

  • Trained and mentored 10 junior lash technicians, resulting in improved service consistency and client satisfaction.
  • Earned Lean in lash extension and brow artistry, contributing to 39% higher booking rates for advanced services.
  • Leveraged strong interpersonal and communication skills to resolve client concerns promptly, maintaining a 98% client satisfaction rate.
  • Resolved client service issues within 6 months, resulting in improved client retention and satisfaction ratings.
  • Increased service bills by an average of $3 per client through personalized upselling of related beauty treatments.
  • Maintained up-to-date knowledge of emerging lash and beauty trends, ensuring the salon was always offering innovative services.
  • Proactively addressed client dissatisfaction on social media platforms, turning negative reviews into positive feedback within several months.
  • Resolved product issue through consumer testing.
  • Developed detailed client profiles, enabling tailored service recommendations and follow-up care instructions to improve retention.
  • Documented and resolved procedure which led to process.

Affiliations

  • International Lash Experts Certification Board
  • Society of Women Engineers
  • Freemason
  • National Lash Safety Council
  • Licensed Lash Consultant Syndicate
  • Global Beauty and Lash Certification Board
  • Lashtastic Worldwide Network
  • Certified Eyelash Extension Technician 2023
  • Service Excellence in Beauty Award Nominee 2015
  • Women in Beauty and Lash Alliance (WBLA)

Certifications

  • First Aid/CPR Certified
  • Sanitation & Infection Control Certification - process, 2020
  • Client Safety and Sanitation Certification - Beacon Labs, 2016
  • Apple Certified Associate (ACA)
  • Volume and Mega Volume Lash Extensions Certification
  • CompTIA Network+
  • Business of Beauty Certification - category
  • Sensitive Client Solutions in Lash Application - category, 2021
  • Advanced Lash Application Certification - Meridian, 2017
  • Xtreme Lashes Lash Stylist Certification

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