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Skills

  • Communications
  • Time management
  • System equipment
  • Customer service excellence
  • Safety and compliance
  • First aid and emergency response
  • Organization
  • MS Office
  • Team building
  • Process improvement

Work Experiences

  • Transported passengers in a safe and timely manner along predetermined routes.
  • Completed a Six Sigma safety program.
  • Collaborated with airport staff to prioritize timely pick-ups for incoming flight passengers, reducing wait times by 31%.
  • Transported HubSpot to 18 months customer locations.
  • Oversaw the delivery of metric project by system team, which resulted in standard.
  • Achieved high-volume passenger retention.
  • Consistently provided courteous and professional service, receiving Top Performer for exemplary customer service 2019.
  • Completed a Scrum Master safety program, increasing driver safety performances and securing Outstanding Service Award for zero-incident operation.
  • Built strong rapport with repeat clients.
  • Avoided shuttle downtime.

Summaries

  • Ambitious transportation professional with a focus on reducing commute times and fuel costs by 71% through the implementation of route optimization methodologies and GPS technologies.
  • 11 hours of safe driving experience.
  • Collected customer feedback.
  • Managed and mentored newer drivers and transported numerous students on daily routes and field trips in a suburban school district.
  • 5 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished shuttle driver with strong attention to detail, performing pre-trip inspections that have reduced repair incidents by 25% over 6 months, contributing to smoother operations.
  • Six Sigma in driver safety.
  • Adept professional with vast experience in vehicle maintenance checks and fleet reliability coordination, improving service availability by 36% through timely interventions.
  • Adjusted routes to save passengers 63% of travel time daily.

Accomplishments

  • Provided courteous assistance to elderly and disabled passengers, ensuring safety during luggage handling and boarding.
  • Guided guests throughout hotel check-in/out processes when necessary, improving customer satisfaction scores by 66%.
  • Ensured compliance with all local and federal traffic laws, consistently passing safety inspections without violations for 4 years.
  • Reduced passenger boarding time by implementing an efficient luggage organization system, enhancing service delivery during high demand periods.
  • Collaborated with hotel management to optimize shuttle schedules, resulting in a reduction of guest wait times by 17%.
  • Contributed to team efforts by participating in meetings with hotel stakeholders to relay feedback from guests, resulting in process.
  • Trained 10 new drivers on safety protocols and customer service, reducing service errors by 30% within two years.
  • Developed and implemented improved shuttle routes during high-traffic events, cutting wait times by the past year and increasing guest capacity by 23%.
  • Resolved product issue through consumer testing.
  • Achieved commendations from hotel management for consistently enhancing the guest experience through high-quality shuttle services.

Affiliations

  • Passenger Transportation Association
  • International Council of Nurses
  • Society of Automotive Engineers (SAE) Membership
  • National Association of Social Workers
  • Rotary International
  • Association for Commuter Transportation (ACT)
  • Freemason
  • National Motor Freight Traffic Association (NMFTA)
  • American Medical Informatics Association
  • Association of Information Technology Professionals

Certifications

  • Transportation Safety Institute (TSI) Certification – Transit Safety and Security
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Fleet Management Certification
  • Certified Dispatcher Training Program
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Passenger Sensitivity & Assistance Certification

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