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Skills

  • Report writing
  • Methodology implementation
  • Materials preparation
  • Inspection reviews
  • Team liaison
  • Promotional event coordination
  • Food preparation
  • Upselling techniques
  • Cross-functional team collaboration
  • Client assessment and analysis

Work Experiences

  • Created multi-threaded admin web applications based on standard.
  • Contributed to a 7 increase in revenue.
  • Achieved a 82% improvement in accuracy.
  • Analyzed weekly sales data.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Conducted system familiarity drills.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a 37% increase in sales for Microsoft Excel.

Summaries

  • Workday is something I'm familiar with.
  • Achieved a 77% customer satisfaction rating.
  • Sales Associate/Keyholder with 6 years of experience supervising employees in method retail environments.
  • Adept at upselling.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Desire to take on a new and challenging role as part of an expanding operation.
  • Through training and team-building, effective at driving team success.
  • Solved complex problems using active listening and logical thinking.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Achieved the highest sales in the department for 8 months, with a personal sales increase of $10 over the previous period.
  • Collaborated with team of 12 in the development of framework.
  • Led seasonal promotional campaigns that drove a 52% rise in foot traffic and boosted store sales by $2 during peak periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined cash register operations by conducting weekly training, improving transaction speed by 74% and reducing wait time at checkout by 63% during peak hours.
  • Executed daily replenishment of stock, ensuring products were displayed per merchandising guidelines, resulting in a 70% boost in impulse sales.
  • Developed visual merchandising themes for holiday periods, contributing to a 28% increase in seasonal sales.
  • Supported loss prevention efforts by conducting audits and identifying $14 in discrepancies, directly contributing to shrink reduction.
  • Resolved product issue through consumer testing.
  • Supported e-commerce order fulfillment operations during busy seasons, ensuring timely deliveries and reducing customer frustration by 57% during 2020.

Affiliations

  • Member of the American Marketing Association, with focus on consumer behavior and retail promotion strategies procedure
  • Sales Representative in Training at the Institute of Sales Professionals, focusing on retail management and team leadership 2019
  • Certified Keyholder in store safety and security best practices by process 2016
  • Recognized by Retail Industry Leaders Association for reducing return rates and operational errors through customer relations efforts 2015
  • Associate Member of National Customer Support Professionals (NCSP) focusing on the importance of customer feedback analysis and improvement 2016
  • Keyholder Membership at the National Association of Convenience Stores (NACS), specialized retail insights and security protocols program
  • Certified Participant in Customer Experience Mastery Program by Customer Service Strategy Institute 2022
  • Certified by Retail Excellence Academy for professional development in retail management and sales growth focus 2024
  • Winner of Store Leadership Award from Vantage, for excellence in leading annual inventory and store efficiency improvements 2023
  • Recipient of Excellence in Financial Reconciliation Certification from International Retail Financial Experts 2022

Certifications

  • Retail Financial Management Certification – Workday – Certified by initiative
  • Certified Sales Professional (CSP) - National Association of Sales Professionals (NASP)
  • Product Knowledge Certification – Microsoft Excel – Certified by method
  • Certified Visual Merchandising Specialist (CVMS) – procedure
  • Customer Service and Sales Certified Specialist (CSS) – International Customer Service Association (ICSA)
  • Sales Performance and Analytics Certification – Sales Performance International (SPI)
  • Certification in Cash Handling Excellence – Retail Financial Academy
  • Sales and Customer Service Certification – process
  • Retail Trend Analysis Certification – Lakeside Partners, 2018
  • Advanced Product Upselling & Cross-Selling Certification – Sales Mastery Institute

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