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Skills

  • Key holder experience
  • Performance data analysis
  • Service standard compliance
  • Cost-saving initiatives
  • Warehousing functions
  • Recordkeeping strengths
  • Contract management software proficiency
  • Financial impact analysis
  • Strategic sales knowledge
  • Retail store support

Work Experiences

  • Contributed to $10 in annual store sales per three years.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Acquired 10 new customers, resulting in 12% revenue for the team.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Customer service training processes were implemented and developed by me.
  • Facilitated metric orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Double-checked order data on a 6 months basis to ensure that transactions and shipping dates were correct.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

Summaries

  • Provider Services Specialist with 11 years of experience in dealing with customer requests and concerns.
  • Dedicated to exceeding expectations and leading the team to success.
  • Provider Services Specialist with 15 years of successful data analysis and quality assurance experience.
  • Hardworking Provider Services Specialist with 7 years of telecommuting experience meeting customer needs.
  • Under duress, personable and professional.
  • Bring extensive high-call volume experience working with category consumers spanning 7 years.
  • Offering 17 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to program regulations and framework department guidelines.
  • Microsoft Excel expert with 16 years of experience in related roles.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.

Accomplishments

  • Utilized QuickBooks to automate routine provider service tasks, decreasing manual workload by 79% and minimizing errors.
  • Created automated workflows for repetitive provider interaction tasks, saving 10 hours per week in administrative time.
  • Launched bi-weekly engagement workshops for providers, improving understanding of framework and reducing operational delays by two years.
  • Updated provider onboarding documentation, ensuring regulatory compliance and decreasing ramp-up times by 42%.
  • Facilitated monthly provider calls, addressing critical service concerns and decreasing complaint resolution time by 5 days.
  • Streamlined communication protocols between provider services and sales, resulting in a 56% increase in issue resolution efficiency.
  • Led provider orientation sessions on procedure, contributing to a 68% increase in overall provider satisfaction.
  • Proactively coordinated with initiative provider offices to ensure contractual and operational consistency, reducing service gaps by 21%.
  • Monitored provider-related KPIs and developed strategic recommendations, improving overall service quality by 61%.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • American Academy of Professional Coders (AAPC)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Rotary International
  • American Association of Healthcare Administrative Management (AAHAM)
  • Council for Affordable Quality Healthcare (CAQH)
  • Association for Behavioral Health and Wellness (ABHW)
  • Project Management Institute
  • Healthcare Financial Management Association (HFMA)
  • Jaycees

Certifications

  • Certified Medical Services Specialist (CMSS) - Harbor & Co., 2022
  • CompTIA Network+
  • Certified Professional in Healthcare Quality (CPHQ) - Ironclad Systems 2021
  • SHRM Certified Professional (SHRM-CP)
  • Certified Revenue Cycle Representative (CRCR) - Northwind, 2022
  • Certified Health Navigator - Brightline, 2019
  • Certified in Healthcare Compliance (CHC) Cedar Works - 2017
  • Certified Call Center Manager - Summit Group, 2018
  • Certified Healthcare Provider Specialist (CHPS) - Meridian, 2017
  • Salesforce

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