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Skills

  • CRM Systems
  • Market trend analysis
  • Product ordering
  • Budgets
  • Vendor relationship management
  • Microsoft Office
  • Heavy lifting
  • Communications
  • Business operations
  • Pet charting information

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Created timely and accurate inventory, cash, and production reports for senior managers.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Created a task schedule for Retail Supervisors based on their individual strengths and knowledge of vendor management.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Conducted research to find appropriate answers to customer questions.
  • Successfully introduced new product lines that resulted in a 13% increase in annual profits.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Retail Supervisor with a track record of success in inventory management and sales enablement.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Knowledgable in a variety of design and testing methodologies.
  • QuickBooks is something I'm familiar with.
  • Retail Supervisor with 9 years of successful workflow optimization and client relations experience.
  • Discussing sales performance, maintaining accountability, implemented, and leading inventory management are all examples of successful employee engagement.
  • Within Miscellaneous, senior Retail Supervisor and outstanding performer in quality assurance and performance reporting.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Ready to contribute knowledge and skills gained over 2+ years in the Miscellaneous to a dynamic Lakeside Partners management position.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Executed daily sales reports and interpreted KPIs, enabling more informed strategic decisions that increased profitability by 64%.
  • Created and deployed a community engagement strategy, boosting local partnerships and increasing referral business by 40%.
  • Trained and coached new employees on point-of-sale systems, decreasing checkout errors by 23% within 6 months.
  • Monitored inventory levels and implemented stock control procedures, reducing out-of-stock incidents by 46%.
  • Reduced shrinkage and improved inventory accuracy by 56% through proactive loss prevention initiatives and staff training.
  • Planned and executed monthly promotional events leading to a 49% rise in foot traffic and customer engagement.
  • Achieved Six Sigma in HubSpot to enhance operational efficiencies and improve service quality.
  • Directed the execution of markdown and clearance strategies, reducing total inventory turnover time by 69%.
  • Documented and resolved system which led to method.
  • Implemented a sales training initiative that drove a 22% increase in total sales over a three years period.

Affiliations

  • Lions Club
  • Completed 2018 Retail Management Certification from Harbor & Co.
  • Honoree in 2019 Leadership in Retail Development Program
  • American Marketing Association
  • Volunteer with standard as part of CSR Initiatives
  • Member of the Association of Retail Development (RDG)
  • Attended 2016 Retail Supervisor Leadership Academy
  • National Association of Store Fixture Manufacturers (NASFM)
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Certifications

  • Sales Management Professional Certificate by category
  • Certified Store Manager (CSM) (Harbor & Co., 2020)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified E-Commerce and Retail Operations Professional (CERO) – Ironclad Systems - 2023
  • Apple Certified Associate (ACA)
  • Google Analytics for Retail Certification – 2019
  • Certified Retail Manager (CRM) by National Retail Federation (NRF)
  • Certification in Loss Prevention and Security by Loss Prevention Foundation (LPF)
  • Google Certified Professional Cloud Architect
  • Certified Sales Operation Specialist (CSOS) – Beacon Labs

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