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Skills

  • Customer journey mapping
  • Customer satisfaction improvement
  • Competitive analysis
  • Marketing understanding
  • Customer Service regulations and compliance
  • Account development
  • Sales pitching
  • Market research
  • Retention strategies
  • Custom solution presentations

Work Experiences

  • Met or exceeded my sales targets for 18 months in a row.
  • Achieved a 2% increase in repeat business.
  • Met with current and potential customers to assess their needs and make recommendations for the best method solutions.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 8 sales in two years.
  • Created and used category reports to assist leadership in making key decisions and exceeding operational goals.
  • Used category sales tactics to sell Jira to customers and provided sales training to employees.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Achieved product enhancement insights.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Streamlined sales processes for a team of 10 employees to increase productivity and reduce closing time.

Summaries

  • Using my knowledge of creative sales strategy and strategic planning, I'm hoping to add value to your current team.
  • Strengths in client relations and quality assurance backed up by Customer Service training.
  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.
  • Dynamic sales leader seeking to contribute value to the Lakeside Partners team as a Lead Sales Associate.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Proven leader with a track record of closing sales quickly and consistently exceeding sales targets.
  • Highly dependable, with a strong desire to meet and exceed sales targets.
  • Proactive Lead Sales Associate with 17 years of related experience.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Ambition, integrity, and positive feedback drive this adaptable Sales Associate.

Accomplishments

  • Collaborated with marketing teams to develop data-driven campaigns which increased MQL-to-SQL conversion rate by 41%.
  • Spearheaded international market expansion, opening 13 new offices and boosting international revenue by 40% in 2022.
  • Reduced sales cycle length for Workday offerings by 33% through the introduction of targeted consultative selling techniques.
  • Focused on strategic renewals and upsells, contributing to a 73% improvement in annual recurring revenue (ARR) for the the Southwest market.
  • Played a key role in the trial and adoption of ServiceNow, leading to a 51% increase in team effectiveness and CRM data accuracy.
  • Created a customer referral program, generating 79% additional revenue from existing accounts within three years.
  • Closed 8 enterprise-level contracts, generating over $2 in annual revenue for system consecutive years.
  • Initiated a strategic pricing model adjustment that resulted in a 76% profit margin increase across the Southeast.
  • Implemented a new CRM system to streamline sales forecasting and tracking, reducing administrative time by 40% hours/month for the sales team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Affiliated with the National Retail Federation (NRF) to deepen insights in retail sales management
  • Presented at 2018 Salesforce annual conference on optimizing large-scale sales team leadership in Customer Service
  • Green Belt in Lean Six Sigma for process improvement within sales operations
  • Jaycees
  • Freemason
  • Toastmasters
  • Recipient of the Top Sales Global Excellence Award for 2016 in recognition of outstanding results in Customer Service
  • Member of Toastmasters International to enhance communication and leadership presentation skills
  • International Council of Nurses
  • American Medical Informatics Association

Certifications

  • Data-Driven Sales Management Certificate - Lakeside Partners
  • HubSpot Sales Software Certification
  • First Aid/CPR Certified
  • Sales Enablement Certified – HubSpot Academy
  • Strategic Sales Management Certificate - initiative
  • Project Management Professional (PMP) - Project Management Institute
  • Microsoft Azure AI Fundamentals Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Digital Business Strategy & Sales - Northwind
  • Negotiation Mastery Certification - Harvard Business School Online

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