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Skills

  • Programming
  • Containerization and orchestration using Docker/Kubernetes
  • Supervision
  • Method equipment
  • Advanced knowledge of standard
  • Process improvement
  • Customer service
  • Cross-regional team collaboration
  • Network development and administration
  • Project organization

Work Experiences

  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
  • Designed intuitive graphical user interfaces using my knowledge of serial communications and database design to improve user experience.
  • Created a next-generation integration platform for internal applications.
  • Collaborated with team members such as Senior System Developers and Senior System Developer to keep project delays to a minimum.
  • Guided clients and internal staff through troubleshooting steps for common software problems.
  • Used category and metric troubleshooting methods to look for bugs and weaknesses in client code.
  • Achieved a 60% reduction in downtime incidents.
  • Accelerated deployment cycles across global teams.
  • Achieved zero downtime during migration.
  • Identified system issues in program software processes and implemented automation techniques, resulting in a 9% increase in efficiency.

Summaries

  • Accomplished Senior System Developer.
  • Mandarin is a second language for me, and I'm used to working in cross-cultural, global teams.
  • Achieved 35% reduction in feature release times.
  • Senior System Developer is a multitalented Senior System Developer who has worked in the process software industry.
  • Excellent HTML, JavaScript, and Python skills were demonstrated.
  • Collaborated with cross-functional teams.
  • Achieved 84% system performance improvements.
  • Structures and processes that are optimized to meet customer goals and promote company loyalty.
  • Automated data processes.
  • Adept at building secure authentication protocols.

Accomplishments

  • Optimized microservices architecture for Workday, reducing overall response times by 73% and improving system throughput by 17%.
  • Led the migration of ServiceNow from monolithic to microservices architecture, improving scalability and reducing deployment time by 73%.
  • Improved release management processes, reducing production deployment errors by 18% in 17 months.
  • Utilized Azure and Kubernetes to automate resource provisioning, reducing deployment times from 18 hours to 9 minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated log management and monitoring using ServiceNow, improving response times to system failures by 82%.
  • Designed and implemented a service mesh architecture, improving microservices communication reliability and reducing network latency by 65%.
  • Achieved PMP, enhancing expertise in procedure and contributing to a 59% increase in operational efficiency.
  • Collaborated with team of 6 in the development of procedure.
  • Collaborated with UX teams to streamline user onboarding, resulting in a 16% increase in user satisfaction and retention.

Affiliations

  • Certified Application Developer (CAD) – Microsoft Excel
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Institute for Operations Research and the Management Sciences (INFORMS) Member
  • American Society of Safety Professionals
  • Google Cloud Certified Professional Cloud Architect (2015)
  • Toastmasters
  • Project Management Institute (PMI) - Member, PMP Certified 2019
  • Certified Ethical Hacker (CEH) 2016
  • AWS Certified DevOps Engineer - Professional 2021

Certifications

  • HashiCorp Certified: Terraform Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • AWS Certified Developer – Associate
  • Certified Ethical Hacker (CEH)
  • Certified Cloud Security Professional (CCSP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • ITIL® v4 Foundation Certification
  • Certified Java Programmer (Java SE category)

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