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Skills

  • Process improvement
  • Emergency response protocol execution
  • Hygiene assistance and support
  • Attention to detail
  • Regulatory compliance
  • Documentation accuracy
  • Customer service
  • Budgets
  • Geriatric mental health support
  • Continuous care improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Administered daily prescriptions to residents.
  • Collaborated with healthcare providers.
  • Awarded Outstanding Service Award for excellence in resident care after successfully managing and supporting residents during a method crisis.
  • Achieved a 44% rise in participation.
  • Achieved results in just 2016.
  • Achieved record low turnover within the team by fostering morale through recognition programs, team-building activities, and promoting work/life balance.
  • Captured actionable feedback.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 53% faster reaction during critical incidents.

Summaries

  • Accomplished Residential Attendant.
  • Adept at creating tailored activity programs.
  • Achieved a 77% increase in food satisfaction rates.
  • Adept at mentoring and training new staff.
  • Adept at training staff to execute protocols effectively.
  • Committed to resident safety and health.
  • Consistent positive feedback.
  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Bringing 4 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Contributed to a 70% increase in mental health outcomes.

Accomplishments

  • Resolved product issue through consumer testing.
  • Delivered daily mental and physical healthcare services to 17 residents, contributing to a 42% increase in overall resident well-being ratings.
  • Led innovative community-building group activities that saw a 78% increase in social interaction among residents.
  • Assisted 9 residents with various daily living activities, leading to higher satisfaction scores from both residents and families.
  • Partnered with health professionals to deliver seminars on mental health to residents, increasing awareness and improving wellness outcomes.
  • Enhanced hygiene support routines, resulting in a 33% reduction in resident complaints regarding personal care.
  • Facilitated cross-cultural communication between staff and residents, improving understanding and inclusivity within the facility.
  • Developed customized resident care plans that were individually tailored to specific resident conditions, improving health outcomes by 30%.
  • Provided acute care and emotional support for residents during high-stress situations, receiving positive feedback from 16 residents’ families.
  • Coordinated with external care providers to optimize treatment plans, improving residents' health outcomes by 49%.

Affiliations

  • Association of Information Technology Professionals
  • National Resident Caregiver Network
  • Emergency Nurses Association (ENA)
  • National Council on Aging (NCOA)
  • American Society of Safety Professionals
  • Rotary International
  • Alzheimer’s Association Professional Member
  • Advanced Dementia Care Certification by initiative
  • National Caregiver Certification (NCC) from system
  • Society of Women Engineers

Certifications

  • First Aid/CPR/AED Certification by Cedar Works
  • Certified Community Health Worker (CCHW)
  • Conflict Resolution and Mediation Training by Cedar Works
  • Certified Professional in Healthcare Quality (CPHQ)
  • Basic Life Support (BLS) Certification by Northwind
  • Certified Residential Medication Aide (CRMA)
  • Salesforce
  • Certified Peer Support Specialist (CPSS)
  • Certified Mental Health Professional (CMHP)
  • Basic Psychiatric Care Certification

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