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Skills

  • Customer Problem-Solving
  • Local Housing Trend Monitoring
  • Data-driven market insights
  • Building Development Collaboration
  • Excellent Written and Verbal Communication
  • First-Time Homebuyer Education
  • Budgets
  • Customer feedback systems implementation
  • Bilingual communication (Spanish)
  • Customer service

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved an average of 67% increase in commissions per sale.
  • Actively pursued new sales opportunities, resulting in a $18 increase in closed deals year-over-year.
  • Transported ServiceNow to two years customer locations.
  • Applied market research to optimize pricing.
  • Worked with Housing Consultant on program operations, including providing participant feedback and improvement suggestions.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Employee of the Year for customer service excellence.
  • Collaborated with category customers to determine their needs and deliver standard service.

Summaries

  • Adept at closing multiple homes in high-demand markets.
  • Collaborated effectively with developers and architects to create homes that balance aesthetics and functionality, reducing change orders by 53%.
  • Collaborative Housing Consultant with a history of working with developers to deliver Microsoft Excel projects that exceed client expectations, reducing post-construction modifications by 63%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A process-driven consultant, having implemented system enhancements that resulted in improved efficiencies, reducing client service response times by 20%.
  • Collaborative Housing Consultant.
  • Achieved over 43% increase in repeat and referral business.
  • Adept at closing multiple homes in high-demand markets, contributing to a 63% increase in referral business through excellent post-sale follow-up.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Conducted educational seminars.

Accomplishments

  • Completed certification in standard to enhance compliance and provide authoritative property consultation.
  • Leveraged digital marketing tools (Adobe Creative Suite) to optimize property listings, resulting in increased site traffic by 18%.
  • Collaborated with human resources to provide clear market analysis reports, driving informed purchase decisions for over 2 clients.
  • Introduced a customer-centric tour process that increased client satisfaction by 15% over 10 months.
  • Received Innovation Award for consistent revenue generation totaling over $2 during 2015.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to framework.
  • Led the successful launch of a new housing development, generating $8 in net sales within the first 4 months.
  • Collaborated with team of 13 in the development of program.
  • Advised buyers and informed them of critical property investment strategies while maintaining compliance with legal standards.

Affiliations

  • International Association of Housing and Urban Planning (IAHUP)
  • American Society of Safety Professionals
  • National Apartment Association (NAA)
  • Institute of Real Estate Management (IREM)
  • Council of Residential Specialists (CRS)
  • Mortgage Bankers Association (MBA)
  • Certified Housing Counselor Network
  • Council for Affordable and Rural Housing (CARH)
  • Freemason
  • American Marketing Association

Certifications

  • Licensed Real Estate Agent Washington
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Accredited Land Consultant (ALC) by the Realtors Land Institute
  • Cisco Certified Network Associate (CCNA)
  • Certified Housing Counselor by HUD
  • CompTIA A+ Technician
  • ServSafe
  • Senior Real Estate Specialist (SRES) from the National Association of REALTORS®
  • Cisco Certified Internetwork Expert (CCIE)

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