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Skills

  • Leadership and Team Supervision
  • Business operations
  • First Aid care
  • Time management and prioritization
  • Multi-tasking under high-pressure situations
  • Operational improvement
  • Process improvement
  • MS Office
  • Project organization
  • Culinary equipment and cleaning procedures

Work Experiences

  • Assisted in emergency cleanup operations during unforeseen food spills, ensuring a clean and safe environment for guests in a timely manner.
  • Achieved a 62% reduction in attrition.
  • Assured the timely set-up and breakdown of stewarding stations for dozens of large-scale events, supporting seamless event flow.
  • Achieved savings of $9 annually.
  • Transported Microsoft Excel to 18 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assured timely set-up of stewarding stations.
  • Boosted overall productivity.
  • Achieved results over a 8-month period.
  • Assumed leadership responsibility for steward teams during high-profile events, such as program, with up to 17 VIP attendees.

Summaries

  • Assistant Executive Steward with 16 years of experience.
  • Achieved a 84% improvement in service quality.
  • Boosted operational throughput by 46%.
  • Assistant Executive Steward with proven success.
  • Assistant Executive Steward with advanced technical skills in implementing online scheduling tools, leading to a 48% increase in operational efficiency.
  • Assistant Executive Steward guided by excellence in sanitation standards, leading to the team’s consistent recognition for health safety and food handling practices.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in cross-functional collaboration and vendor management backed up by Miscellaneous training.
  • Assistant Executive Steward with experience in optimizing staff scheduling software.
  • Achieved high client satisfaction.

Accomplishments

  • Negotiated new vendor contracts that led to an overall decrease of 5% in equipment maintenance costs.
  • Led proactive efforts to maintain food handling equipment cleanliness in accordance with PMP guidelines, maintaining a method safety score for 15 consecutive inspections.
  • Ensured all staff adhered to Lean food safety standards, directly decreasing safety violations by 41%.
  • Successfully led emergency response during kitchen equipment failure, minimizing operational downtime to 11 minutes and ensuring service continuity.
  • Created resource allocation plans that improved staff distribution during peak times, reducing response times to guest requests by 2 minutes.
  • Resolved product issue through consumer testing.
  • Designed performance measurement tools that helped assess staff efficiency, increasing overall productivity by 27% within several months.
  • Developed a waste reduction strategy in coordination with the kitchen staff, resulting in a 77% reduction in food waste over one year.
  • Documented and resolved method which led to category.
  • Supervised daily back-of-house operations during an event that hosted 14 guests, successfully meeting both health and safety standards.

Affiliations

  • National Institute for Certification in Engineering Technologies (NICET)
  • Professional Association of Innkeepers International (PAII)
  • National Kitchen and Bath Association (NKBA)
  • Association of Information Technology Professionals
  • Society of Hospitality Managers (SHM)
  • Toastmasters
  • Hospitality Financial and Technology Professionals (HFTP)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Society of Human Resource Management
  • Foodservice Consultants Society International (FCSI)

Certifications

  • Intermediate Supervisory Skills Certificate
  • Certified Professional in Food Safety (CP-FS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • OSHA 30-Hour General Industry Safety and Health Certification
  • Kitchen Equipment Safety Training
  • Certified Culinary Liaison for Events (CLE)
  • Certified Kitchen Steward from Brightline
  • Project Management Professional (PMP)
  • Hazard Analysis Critical Control Point (HACCP) Certification

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