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Skills

  • Capital improvement planning
  • Conflict resolution
  • Communications
  • Business process reengineering
  • Cross-functional collaboration
  • Administrative support
  • Onboarding and training
  • Business operations
  • Team leadership and coaching
  • Agile project management

Work Experiences

  • Set high expectations for employees in order to encourage them to achieve their goals and exceed the company's objectives.
  • Was in charge of a process department with over 8 employees and a budget of $11 initiative.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Was in charge of a team of 18 process professionals who were tasked with meeting the needs of process improvement.
  • Entered customer data into the QuickBooks system, ensuring that financial and personal information was kept safe.
  • Supervised standard department with over 7 employees and $12 initiative budget.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every the past year.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.

Summaries

  • Process, initiative, and process are all available.
  • With over 4 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Motivational leader and organizational problem-solver with superior supervisory, team-building, and customer-service abilities.
  • By leveraging a tenacious approach and strong attention to detail, forward-thinking Order Entry Manager is capable of producing high-quality framework work.
  • Order Entry Manager is a focused and diligent Order Entry Manager with over 12 years of experience in maintaining smooth business operations.
  • Ambitious procedure manager with a track record of Miscellaneous operations success.
  • Customer-focused leader looking for a position as an assistant or operations manager.
  • Expert in standard with a strong aptitude for streamlined and spearheaded.
  • Looking forward to taking on a new challenge with a successful team.
  • Process improvement in standard settings and data analysis in cross-functional collaboration settings.

Accomplishments

  • Reduced shipping errors by 4% through enhanced order tracking mechanisms and improved personnel training.
  • Revamped the order cancellation workflow, reducing lost revenue from order errors by 14 per quarter.
  • Introduced a weekly performance review system for order entry staff, leading to a 23% increase in individual productivity.
  • Automated order status updates using Adobe Creative Suite, drastically improving customer communication and satisfaction scores by 6%.
  • Authored new standard operating procedures (SOPs) for international orders that mitigated errors and lowered expedite fees by 4 annually.
  • Collaborated with international vendors to streamline cross-border shipments, enhancing customs clearance speed and reducing order lead times by 48%.
  • Facilitated cross-functional alignment between IT and order entry teams, raising system workflow efficiency by 12% over several months.
  • Drove a 15% reduction in average order fulfillment time by introducing real-time tracking within the Workday system, allowing faster issue identification.
  • Kicked off an initiative to audit and optimize CRM data, facilitating 78% faster sales-to-order transitions and enabling smoother customer experiences.
  • Devised strategies to align order processing workflows across multiple distribution centers, improving multi-location efficiency by 85%.

Affiliations

  • Contributor to the Operations Management Speaker Series at standard, sharing insights into data-driven order entry and management improvements.
  • Participant in the Advanced Data Analytics for Supply Chain Management program by Harbor & Co., tailoring analytics toward accuracy in order forecasting and staffing needs.
  • Member of the Association for Supply Chain Management (ASCM) since 2023, keeping current on latest trends in order fulfillment and inventory management.
  • Membership in the International Customer Service Association (ICSA), developing deeper approaches to achieving higher customer order satisfaction rates.
  • Completed the Project Management Professional (PMP) certification, providing expertise in managing order fulfillment projects within cost and time constraints.
  • Part of Meridian's KPI Review Board, analyzing order cycle times and proposing actionable insights to optimize operational performance.
  • Obtained the Customer Service Operations Certification from Northwind, specializing in techniques to increase service efficiency and customer order satisfaction.
  • Member of the Warehouse Education and Research Council, integrating warehouse operations best practices with order management systems.
  • Member of the International Association of Administrative Professionals (IAAP) since 2021, focusing on administrative best practices and order management workflows.
  • Key facilitator in the system transition to framework, establishing new performance metrics and significantly reducing data entry bottlenecks.

Certifications

  • Salesforce
  • Microsoft Dynamics 365 for Operations Functional Consultant Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Enterprise Resource Planning (ERP) Consultant Asana
  • Certified Customer Service and Support Professional - Cedar Works
  • Six Sigma Black Belt in Manufacturing and Supply Chain - Cedar Works
  • Customer Relationship Management (CRM) Administrator Certification Salesforce
  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)
  • Time Management Professional Certificate (TMP) - procedure

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