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Skills

  • Customer service
  • Process automation
  • Client relations management
  • Relationship development
  • Conflict resolution
  • Planning and coordination
  • Supervision
  • CRM systems (e.g., Salesforce, Zoho CRM)
  • Organization
  • Contract development and management

Work Experiences

  • Increased sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Trained Order Entry Managers and Order Entry Managers in customer service initiatives, resulting in a client retention rate of 16% in 3 two years.
  • Product branding initiatives were strengthened, and effective marketing campaigns were coordinated.
  • Reported store policy violations to upper management to prevent shrinkage and misconduct.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Supervised standard department with over 7 employees and $12 initiative budget.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Handled $12 in funds every day in a fast-paced standard environment.
  • Worked across departments on implemented, which resulted in metric.

Summaries

  • Order Entry Manager is a hardworking and dependable Order Entry Manager who excels at workflow optimization and vendor management.
  • Order Entry Manager has been recognized for creating positive environments in which employees can thrive and succeed.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Order Entry Manager is a focused and diligent Order Entry Manager with over 12 years of experience in maintaining smooth business operations.
  • Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
  • Lean certified
  • Active leader with excellent communication and collaboration skills.
  • Looking forward to taking on a new challenge with a successful team.
  • Order Entry Manager with data analysis and risk assessment abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Collaborated with international vendors to streamline cross-border shipments, enhancing customs clearance speed and reducing order lead times by 48%.
  • Managed a project to expedite software updates to order entry systems, resulting in 13% fewer system-related downtime incidents.
  • Devised strategies to align order processing workflows across multiple distribution centers, improving multi-location efficiency by 85%.
  • Drove a 15% reduction in average order fulfillment time by introducing real-time tracking within the Workday system, allowing faster issue identification.
  • Collaborated with warehouse teams and distribution centers to reduce picking and packing times, increasing fulfillment capacity during peak seasons by 16 orders/day.
  • Automated order status updates using Adobe Creative Suite, drastically improving customer communication and satisfaction scores by 6%.
  • Developed a customer feedback system that increased resolution times for customer order queries by 60%, improving overall customer satisfaction.
  • Led the adoption of Agile project methodologies within the order processing team, reducing downtime by 16%.
  • Led a system migration project to integrate method with legacy order platforms, enabling a 66% faster cross-department data sharing.
  • Reduced shipping errors by 4% through enhanced order tracking mechanisms and improved personnel training.

Affiliations

  • Member of the National Association of Business Management Professionals (NABMP), enhancing leadership and operational management skills tailored to order entry functions.
  • Key facilitator in the system transition to framework, establishing new performance metrics and significantly reducing data entry bottlenecks.
  • Membership in the International Customer Service Association (ICSA), developing deeper approaches to achieving higher customer order satisfaction rates.
  • Member of the International Association of Administrative Professionals (IAAP) since 2021, focusing on administrative best practices and order management workflows.
  • Active membership with the National Logistics and Distribution Association, drawing on industry expertise for order processing improvements.
  • Professional member of the Society of Manufacturing Engineers (SME), staying informed on the latest trends in manufacturing order processes and systems integration.
  • Member of the Warehouse Education and Research Council, integrating warehouse operations best practices with order management systems.
  • Certified in Warehouse Management Systems (WMS) from Summit Group, boosting collaboration with warehouse personnel and decreasing lag in fulfillments.
  • Member of the Association for Supply Chain Management (ASCM) since 2023, keeping current on latest trends in order fulfillment and inventory management.
  • Obtained the Customer Service Operations Certification from Northwind, specializing in techniques to increase service efficiency and customer order satisfaction.

Certifications

  • Certified Fraud Examiner (CFE) - 2024/Lakeside Partners
  • Certificate in International Trade and Customs - framework 2021
  • American Academy of Financial Management (AAFM)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)
  • Time Management Professional Certificate (TMP) - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Application Associate - SAP S/4HANA Sales 2018

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