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Skills

  • Customer experience enhancement
  • Conflict resolution and mediation
  • Decision-making under pressure
  • Change Management
  • Administrative support
  • First Aid/CPR
  • Creating marketing plans
  • Building brand awareness
  • Creating store processes
  • Planning and coordination

Work Experiences

  • Achieved a 60% increase in sales.
  • Looked over sales reports to see how I could improve sales and inventory management accuracy.
  • Increased sales by making merchandising and promotional changes.
  • Cultivated profitable relationships with clients through active engagement, issue resolution, and client relations talents.
  • Developed the store's brand and implemented strategic business initiatives through close collaboration with the district manager.
  • Kept an eye on the department for signs of theft by customers or employees and took corrective action to prevent it from happening again.
  • Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
  • By verifying back stock and maintaining inventories, I was able to place orders with pinpoint accuracy.
  • Increased YOY sales by 8% and increased margins by effectively introducing new products within 16 months.
  • Verified the accuracy of the entire order by inspecting the merchandise and verifying the price and quantity.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Knowledge of Asana in depth, as well as team leadership and performance reporting abilities.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Looking forward to taking on a new challenge with a successful team.
  • Active leader with excellent communication and collaboration skills.
  • Results-oriented Construction professional with stakeholder engagement, team leadership, and vendor management strengths.
  • Knowledgeable about all aspects of store operations and able to identify opportunities for improvement.
  • Lean certified
  • Jira and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Talented trainer, problem-solver, and planner who can handle both routine and complex job functions to help a company succeed.

Accomplishments

  • Formulated a new cross-channel marketing initiative, directly responsible for a 82% increase in online and in-store conversions.
  • Developed and executed sales growth strategies that led to a 15% year-over-year revenue increase across the division.
  • Reduced overtime expenses by implementing optimized scheduling practices, saving $4 in labor costs annually across 11 retail locations.
  • Led a division-wide talent development program, resulting in 17% of promoted employees coming from within the store management teams.
  • Introduced employee engagement programs that reduced staff turnover by 48%, fostering a more positive and productive work environment.
  • Developed strategic growth plans and opened 7 new stores in Columbus, resulting in a corporate revenue gain of $6.
  • Coordinated with the supply chain department to streamline logistics, reducing stocking delays by 4% and ensuring a smoother customer experience.
  • Realigned store-specific promotions and marketing efforts, resulting in a 84% increase in seasonal sales within 17 months.
  • Successfully negotiated vendor contracts that yielded a 50% reduction in COGS (Cost of Goods Sold), saving $15 annually.
  • Identified and actioned sales opportunities, leading to a 60% increase in average transaction value across all retail locations.

Affiliations

  • Affiliate, Women in Retail Leadership Circle, advocating for diversity and leadership development within the retail industry.
  • Participant, Customer Experience Leadership Forum 2023, exchanging insights on improving customer service and loyalty programs in the retail sector.
  • Certified member, Retail Management Certification Program, specializing in emerging retail strategies and customer retention techniques.
  • Affiliate, Retail Technology Consortium, contributing to discussions and research surrounding retail tech innovations and digital transformation.
  • Member, National Retail Federation (NRF), providing insights on industry trends and networking opportunities with top retail professionals.
  • Affiliate, Global Retail Marketing Association (GRMA), engaged in discussions on international retail trends and global customer management strategies.
  • Member, National Association of Retail Marketing Services, committed to staying current on the latest innovations in retail merchandising and customer interaction strategies.
  • Affiliate, Retail Leadership Academy, focusing on advanced leadership development for managing multi-location retail operations.
  • Participant, Leadership in Retail Management Program, focused on executive-level strategies for managing high-performance teams within the retail sector.
  • Board member, Retail Innovators Network, providing thought leadership on adopting digital solutions and enhanced customer service approaches.

Certifications

  • Digital Retail Transformation Certification from Northwind
  • Inventory Management Specialist Certification (IMSC) from Northwind
  • Certified Budget Analyst for Retail (CBAR) from Northwind
  • Association for Project Management (APM)
  • Certified in Inventory and Warehouse Management (CIWM) from Lakeside Partners
  • Certified Merchandising Analyst (CMA) from Brightline
  • Certified Data Analytics for Retail Managers (CDARM) from Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe

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