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Skills

  • Cross-functional team collaboration
  • Employee recruitment and retention
  • First Aid/CPR
  • Conflict resolution and mediation
  • Planning and coordination
  • Customer outreach
  • Team management
  • Store growth planning
  • Insurance billing
  • Customer service

Work Experiences

  • Achieved President's Club for highest regional sales performance.
  • Achieved a 78% increase in revenue.
  • Worked one-on-one with employees to motivate them while also providing constructive criticism in a busy retail environment.
  • Worked with internal staff and customers to improve store operations and respond to customer concerns quickly.
  • Assigned tasks to specific employees based on their individual skills and knowledge.
  • By verifying back stock and maintaining inventories, I was able to place orders with pinpoint accuracy.
  • Supervised a successful, well-supplied, and well-organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Increased sales by making merchandising and promotional changes.
  • Ensured inventory accuracy by counting stock on hand accurately and reconciling discrepancies.
  • Taught staff how to remain calm and professional in the face of adversity.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Proficient in promoting category by leveraging team leadership and data analysis knowledge.
  • Motivating leader who has built and managed process teams in the past.
  • Communicative and team-oriented, with Tableau expertise.
  • Experienced retail supervisor with a proven track record of motivating high-performing teams to achieve and exceed sales, service, and operational goals.
  • Retail Division Manager and team leader with 14 years of experience in program settings.
  • Method, initiative, and program are all available.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Qualified in staff management by evaluating sales performance on a regular basis, maintaining accountability, and overseeing inventory management.
  • Professional with quality assurance and data analysis talents who is honest and punctual.

Accomplishments

  • Introduced employee engagement programs that reduced staff turnover by 48%, fostering a more positive and productive work environment.
  • Identified and actioned sales opportunities, leading to a 60% increase in average transaction value across all retail locations.
  • Reduced overtime expenses by implementing optimized scheduling practices, saving $4 in labor costs annually across 11 retail locations.
  • Developed and executed sales growth strategies that led to a 15% year-over-year revenue increase across the division.
  • Implemented a new loss prevention program, which reduced shrinkage by 64% and saved the company $17 in annual losses.
  • Implemented self-checkout systems in high-traffic stores, increasing transaction efficiency by 53% and enhancing customer experience.
  • Established a customer feedback loop in stores, improving overall satisfaction scores from 29% to 59% within a year.
  • Spearheaded the expansion of e-commerce integrations in stores, boosting interchannel sales by 32% over 10 months.
  • Introduced advanced training modules for sales associates, resulting in an 32% improvement in both operational efficiency and customer satisfaction.
  • Partnered with the marketing team to execute a local outreach program, increasing foot traffic by 38% across Austin stores.

Affiliations

  • Participant, Leadership in Retail Management Program, focused on executive-level strategies for managing high-performance teams within the retail sector.
  • Active attendee, e-Retail Summit 2018, exploring omnichannel strategies and online/offline customer engagement techniques for retail operations.
  • Certified member, Retail Management Certification Program, specializing in emerging retail strategies and customer retention techniques.
  • Participant, Retail World Conference 2018, where I presented strategies for driving customer engagement and increasing sales conversions.
  • Participant, Customer Experience Leadership Forum 2023, exchanging insights on improving customer service and loyalty programs in the retail sector.
  • Active member, Society of Human Resource Management (SHRM), supporting leadership in employee engagement, retention, and HR compliance for retail environments.
  • Affiliate, Customer Experience Professionals Association (CXPA), accessing resources and trainings on elevating customer interactions and satisfaction in retail.
  • Participant, National Association of Convenience Stores (NACS), staying updated on retail operational best practices, including technology integration and staff optimization.
  • Attendee, Vendor Negotiation & Supply Chain Conference, gaining expertise in optimizing vendor relationships to improve product flow and cost reductions.
  • Member, International Retail Executive Council (IREC), contributing to leadership discussions on scaling retail operations with efficiency and increased profit margins.

Certifications

  • Supply Chain Risk Management Certification (SCRM) from Summit Group
  • Certified in Inventory and Warehouse Management (CIWM) from Lakeside Partners
  • Certified Retail Store Manager (CRSM) from Lakeside Partners
  • Retail Financial Management Certification (RFMC) from Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Professional Retail Operations Certification (PROC) from Vantage
  • Certified Customer Service Manager (CCSM)
  • Certified Data Analytics for Retail Managers (CDARM) from Ironclad Systems
  • CompTIA Security+
  • Salesforce

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