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Skills

  • Customer relationship management
  • Communications
  • Filtration and water treatment system optimization
  • Team building
  • Client Satisfaction Improvement
  • Meeting sales and revenue goals
  • Delivering projects under budget
  • Team leadership and supervision
  • Advanced water feature installations
  • Commercial and residential pool installation

Work Experiences

  • Achieved a 17% reduction in client service calls.
  • Conducted maintenance on SAP filtration systems.
  • Learned how to complete stakeholder engagement and team leadership with little supervision, which helped us achieve a successful system.
  • Achieved client retention over 2023s.
  • Achieved a 82% faster construction time.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 77% faster construction time by integrating Jira materials, which allowed for quicker installs.
  • Completed over 18 projects on-time.
  • Assessed and mitigated drainage issues for pool installations in low-elevation regions, reducing standing water problems by 29%.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Capable of seamlessly integrating pool designs with landscape features, partnering with architects to ensure uniformity with property aesthetics, significantly enhancing value.
  • Certified expert in plumbing safety measures.
  • Pool Builder is a multi-talented Pool Builder who is consistently rewarded for planning and operational improvements.
  • Achieved 41% increase in team efficiency.
  • Operates forklifts, trowels, and paving machines in a safe manner.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of cross-functional collaboration and vendor management as well as cross-functional collaboration training.
  • Added luxury features in 2019.
  • Adept at managing high-stakes pool projects.
  • As a member of a professional construction team, I am a hardworking Pool Builder with over 16 years of experience providing excellent service.

Accomplishments

  • Developed streamlined processes for ordering materials, reducing lead times by 25% and keeping multiple projects on track.
  • Managed end-to-end pool construction for 10 residential and commercial projects, ensuring compliance with safety regulations and reducing project delays by 73%.
  • Optimized resources during pool constructions, cutting material waste by 29% and improving profitability across 3 projects.
  • Coordinated with landscape architects to integrate pool design with existing outdoor features, yielding a 17% increase in high-end client projects.
  • Negotiated client contracts to incorporate high-margin pool accessories, increasing the average contract value by 22% per project.
  • Taught junior team members industry standards, leading to certified expertise in CPA and boosting team proficiency.
  • Implemented client-focused solutions during the design phase, leading to a 60% increase in customer satisfaction for pool projects completed in 2022.
  • Led excavation, plumbing, and electrical installations, consistently delivering projects 19% under quote budgets.
  • Built strong, lasting relationships with vendors and clients, helping drive a 67% increase in referral business over the course of 2017.
  • Collaborated with team of 11 in the development of system.

Affiliations

  • American Marketing Association
  • Affiliation with National Plasterers Council (NPC), collaborating on best practices in pool interior design and compliance
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Annual participant in the Pool and Spa Show, enhancing product knowledge and client offerings
  • Member of the Structural Engineers Association (SEA) to bolster pool foundation engineering and safety standards
  • Certified in Sustainable Design by the American Institute of Architects (AIA), focusing on energy-efficient pool structures
  • Jaycees
  • Certified Leadership in Energy and Environmental Design (LEED) Green Associate, focusing on sustainable pool construction

Certifications

  • Project Management Professional (PMP) by category
  • CompTIA Security+
  • Certified Public Accountant
  • Concrete Finishing Specialist Certification for Pool Builders by standard
  • Swimming Pool Automation System Programming Certificate by system
  • Certified Pool Leak Detection Technician by program
  • Waterproofing Specialist Certification by initiative
  • Certified Service Technician (CST) by procedure
  • Advanced OSHA Compliance Certification by Occupational Safety and Health Administration (OSHA)
  • Pool Pump Energy Efficiency Certification by standard

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