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Skills

  • Fintech training program development
  • Planning and coordination
  • Team management
  • Proficient in metric
  • Financial administration
  • Fraud prevention and detection
  • Customer Retention Strategy
  • First Aid/CPR
  • Expert in risk management
  • Client Query Resolution

Work Experiences

  • Analyzed and reported on daily cash positions, helping executive teams make informed investment and funding decisions with $12 at stake.
  • Developed an in-house training program.
  • Achieved a 31% reduction.
  • Evaluated system applications against established criteria to determine whether they should be approved, rejected, or modified.
  • Increased sales staff from 11 to 13 employees due to an increase in revenue of $15.
  • Consistently surpassed monthly operational targets.
  • Directed back-office operations to improve cost-efficiency, realizing an annual cost savings of 4% year-over-year.
  • Analyzed daily cash positions.
  • Managed a branch team of 12 customer service representatives and 6 personal bankers, as well as new employee training.
  • Increased branch revenue by streamlining daily operations.

Summaries

  • Banking Operations Specialist has prior management experience in the Banking and Financial Services.
  • Motivating leader who has built and managed framework teams in the past.
  • Expert in procedure with a strong aptitude for improved and implemented.
  • Banking Operations Specialist with risk assessment and budget management abilities.
  • Metric and system have a proven track record.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Knowledge of Power BI in depth, as well as stakeholder engagement and risk assessment abilities.
  • Budget management and risk assessment abilities are exceptional.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Ability to recognize procedure issues and integrate program solutions to achieve initiative.

Accomplishments

  • Partnered with the IT department to integrate a new loan servicing platform, improving system reliability by 49% and reducing downtime incidents.
  • Facilitated regular training sessions on the latest banking regulations, contributing to 62% fewer compliance-related issues within two years.
  • Led the introduction of an AI-based monitoring system to detect fraud, reducing false positives by 38% and saving 9 annually.
  • Designed a comprehensive employee onboarding program that increased team efficiency and retained 56% more employees within 18 months.
  • Optimized cash management systems, reducing the bank’s liquidity gap by 60% and improving cash flow visibility.
  • Chaired cross-team meetings to resolve operational bottlenecks within payment processing, cutting transaction delays by 45%.
  • Led a cross-departmental initiative to overhaul method, resulting in reduced loan processing cycle time by 43% over a 18 months.
  • Monitored key performance indicators (KPIs) for ServiceNow, improving monthly operational efficiency by 22% and reducing overhead by 2.
  • Implemented a risk management protocol for Adobe Creative Suite that minimized regulatory fines by 2 over 6 months.
  • Coordinated the revision of pricing and fees for ServiceNow, increasing profitability by 4 within several months.

Affiliations

  • Lean Six Sigma Specialist – American Society for Quality (ASQ)
  • Member – International Association for Payment Professionals (IAPP)
  • Chartered Banker – Chartered Banker Institute
  • Member, International Compliance Association (ICA)
  • Financial Professional Affiliation – Banking Workforce Summit Columbus
  • Member, National Automated Clearing House Association (NACHA)
  • Certification – Financial Services Operations Management – category
  • Certified Banking Operations Professional (CBOP) – Institute of Certified Bankers
  • Participant – Institute of Financial Operations Conferences 2019
  • Certified Professional in Fraud Management – Fraud Prevention Institute

Certifications

  • Certified Fraud Examiner (CFE)
  • Accredited ACH Professional (AAP)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Lean Six Sigma Black Belt Certification
  • Project Management Professional (PMP)
  • Six Sigma Green Belt (Banking Industry Focus)
  • Certified Business Continuity Professional (CBCP)
  • Certification in Treasury & Cash Management Operations
  • American Academy of Financial Management (AAFM)
  • Chartered Financial Analyst (CFA)

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