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Skills

  • Category debugging
  • Organization
  • CCTV
  • LAN aptitude
  • Budgeting Assistance for Clients
  • Behavioral Incident Reduction
  • Hardware Configuration
  • Insurance billing
  • Troubleshooting proficiency
  • Medication administration

Work Experiences

  • Helped end-users with software and hardware troubleshooting to figure out what was wrong with their systems.
  • Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.
  • Advocated for clients during IEP meetings.
  • Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
  • Used system and standard techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Used Jira, Adobe Creative Suite, and Workday to implement system security and data assurance software.
  • Achieved 68% client satisfaction.
  • Administered medications according to health care provider instructions.
  • Achieved a 39% reduction in health-related complaints.
  • Achieved a 18% reduction in behavioral incidents.

Summaries

  • Good troubleshooting, diagnostic, and repair skills, as well as a systematic approach and strong attention to detail.
  • Expert in method with a strong aptitude for implemented and improved.
  • Talented category Support Engineer with a track record of positively impacting project management through the application of abilities, drive, and technical skills.
  • Communicative and team-oriented, with Tableau expertise.
  • Direct Support Associate and team leader with 18 years of experience in standard settings.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Direct Support Associate.
  • Assist end-users with technical issues that are more complex.
  • CPA certified
  • Direct Support Associate with budget management and quality assurance abilities.
  • Process improvement in process settings and data analysis in strategic planning settings.

Accomplishments

  • Trained new staff members on client care protocols, ensuring 77% adherence to company guidelines within 6 months.
  • Collaborated with case managers, clinicians, and family members to develop personalized care plans that improved client outcomes and satisfaction by 81%.
  • Coordinated transportation and supervision for community outings, leading to 4 clients participating in local job placement or vocational programs.
  • Leveraged adaptive tools and technologies to create individualized patient documentation workflows, enhancing care documentation efficiency by 33%.
  • Led team discussions on ethical dilemmas within client care, ensuring compliance with all legal and ethical standards.
  • Led shift handover discussions for 12 team members, ensuring continuous care and a 31% reduction in communication gaps.
  • Organized and supported social inclusion activities that improved community interaction for 7 individuals across Denver, enhancing social skills and community involvement.
  • Maintained client data confidentiality, ensuring compliance with HIPAA regulations and reducing documented breaches to 66%.
  • Managed personal hygiene routines for clients, resulting in a 30% improvement in overall cleanliness and health standards.
  • Successfully transitioned 4 clients from residential care to assisted independent living, improving their overall well-being and community participation.

Affiliations

  • Ongoing participant in statewide employment forums on supporting individuals with disabilities in acquiring and retaining competitive employment.
  • Member, The Rehabilitation Engineering and Assistive Technology Society of North America (RESNA), focusing on assistive technologies for clients with disabilities.
  • Certified CPR & First Aid by the American Red Cross, maintaining vital safety standards for client care in both residence and community settings.
  • Active participant in The National Organization for Human Services (NOHS), keeping up with trends and developments for enhancing client well-being.
  • Completed certification in Applied Behavior Analysis from Vantage, applying actionable behavior modification plans to support client progress.
  • Member, National Alliance for Direct Support Professionals (NADSP), actively engaged with peers to discuss industry best practices and professional growth opportunities.
  • Acquired certification in Conflict Resolution Techniques from Cedar Works to enhance peaceful mediation and disputes resolution within the care environment.
  • Obtained completion certificate from the Direct Support Professional Training Program, advancing practical skills in daily living assistance and support strategies.
  • Active member, American Association on Intellectual and Developmental Disabilities (AAIDD), expanding knowledge on disability resources and advocacy.
  • Attained certification in Interdisciplinary Team Collaboration through Lakeside Partners, increasing teamwork and collaboration across diverse service providers.

Certifications

  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Person-Centered Thinking (PCT) Training Beacon Labs
  • Habilitation Therapy Support Certificate
  • Certified Community Workforce Trainer (CCWT)
  • Group Activity Leader Certification
  • Microsoft Certified Systems Engineer (MCSE)

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