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Skills

  • Customer service
  • Ability to work in adverse weather conditions for fiber repairs
  • Regulatory compliance
  • First Aid/CPR
  • Budgets
  • Organization
  • Familiarity with Fiber-to-the-Home (FTTH) systems
  • Initiative equipment
  • Experience with LAN and WAN fiber connections
  • Hands-on experience with fusion splicing machines

Work Experiences

  • Tested photonic chip devices, both passive and active, for a variety of high-speed applications.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Completed over 17 fiber splicing and terminations with a success rate of 34% on first pass testing.
  • Designed fiber optic networks for Raleigh.
  • Calibrated optical power meters and light sources, maximizing the accuracy of test results and reducing unnecessary operational costs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 17 calls per three years to help customers with their questions and concerns.
  • Completed fiber optic network deployments ahead of schedule.
  • Completed annual fiber auditing tasks for Chicago city infrastructure.

Summaries

  • Achieved $9 in material cost reductions.
  • Analytical technician with a proactive approach to fiber network maintenance, regularly proposing upgrades leading to improved transmission strength by 79%.
  • Adhered to strict budgetary guidelines.
  • Committed to maintaining high-quality fiber optic service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Consistently driving projects to completion.
  • Comprehensive understanding of fiber optic lifecycles.
  • Committed to maintaining the highest quality of fiber optic service through constant monitoring techniques, quickly identifying issues before they escalate into major outages.
  • Addressed potential service disruptions.

Accomplishments

  • Recommended fiber optic equipment upgrades to improve signal integrity for critical links, enhancing system-wide performance by 25%.
  • Successfully spliced 13 fiber optic cables, cutting signal loss by 42% over previous standards.
  • Managed and tracked fiber optic supplies using inventory management systems, preventing shortages during critical infrastructure builds.
  • Engineered a complete fiber network design for Chicago resulting in increased network capacity and 57% reduction in downtime.
  • Assessed and reallocated inventory in response to urgent deployment needs, reducing material shortages and equipment downtime by 68% days.
  • Documented and resolved standard which led to system.
  • Resolved fiber network outages in collaboration with category, reducing downtime by 23% hours and improving SLA compliance.
  • Collaborated with construction managers and safety officers to ensure adherence to safety protocols during fiber deployment, decreasing incident rates by 63%.
  • Provided technical support for 16 enterprise clients experiencing fiber-related issues, achieving a 37% satisfaction rate in resolution.
  • Executed fiber line testing using OTDR and power meters, ensuring all connections met industry best practices and reducing client complaint rates by 42%.

Affiliations

  • Completed Fiber Optic Communications Certification in partnership with the Society of European Telecommunications Engineers (SETE).
  • Association for Computing Machinery
  • National Association of Social Workers
  • Received accreditation from National Coaxial and Fiber Network (NCFN) Forum for proactive fiber troubleshooting standards.
  • Member of the FTTH Council Americas, contributing to discussions on Fiber-to-the-Home network technologies.
  • Toastmasters
  • Student member of Fiber Optic Training Institute (FOTI), gaining applied knowledge on fiber testing and maintenance methods.
  • Association for Supply Chain Management (APICS)
  • Holder of an Advanced Fiber Optic Installer (AFOI) certification, continuing education through Fiber Optic Association (FOA) seminars.
  • Member of the Fiber Broadband Association (FBA), collaborating on the advancement of fiber optic technologies since 2017.

Certifications

  • Calix Certified Network Technician
  • Certified Network Infrastructure Design Professional (CNIDP) – Northwind
  • Mile2 Certified Network Engineer (CNE) - 2024
  • ServSafe
  • Huawei Certified Network Professional (HCNP)- Optical Network & Transmission
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)

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