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Skills

  • Customer relations
  • Scheduling understanding
  • Regulatory compliance
  • Team building
  • Relationship development
  • B2B Relationship Development
  • Solution selling
  • Marketing understanding
  • Communications
  • Organization

Work Experiences

  • Closed over 13 client contracts.
  • Met sales and service targets of $16 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Achieved results in several months.
  • Addressed specific client feedback.
  • Achieved results over 17 months.
  • Created and used category reports to assist leadership in making key decisions and exceeding operational goals.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Championed adoption of Power BI.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 24% pipeline growth.
  • Portuguese is a bilingual individual who is fluent in both languages.
  • Achieved a 37% contract renewal rate.
  • Bringing 9 years of experience in this field.
  • Achieved 43% market growth.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Achieved a 79% increase in deal size.

Accomplishments

  • Spearheaded initiatives that aligned sales strategies with customer success metrics, enhancing cross-functional collaboration and increasing customer lifetime value (CLV).
  • Led strategic account planning efforts, uncovering $18 in additional revenue potential through in-depth market research and analysis.
  • Created a segment-specific pricing model, enabling growth in the Miscellaneous sector, increasing customer acquisition by 39%.
  • Conducted cross-functional collaboration with product development and marketing teams to reduce time to market, resulting in 83% more closed deals within standard.
  • Engaged in executive-level negotiations that drove a 71% improvement in contract value from Fortune 500 clients in the Miscellaneous sector.
  • Utilized a consultative sales approach to identify key client pain points and introduced tailored solutions, leading to a 34% increase in upsells for ServiceNow.
  • Resolved product issue through consumer testing.
  • Exceed YoY revenue growth by 60% through strategic prospecting, nurturing, and closing top-tier accounts within the the West Coast market.
  • Achieved Scrum Master that increased sales team credibility, providing a competitive edge in the enterprise sales space.
  • Collaborated with C-suite executives to align on client goals and initiatives, producing a 34% improvement in communication and satisfaction.

Affiliations

  • Member, Technology Association of Atlanta — Active in the Enterprise Sales Committee, focusing on the sales strategies for tech product service expansion.
  • Member, The Enterprise Sales Forum — Networking with enterprise sales professionals and engaging in skill-building workshops.
  • American Society of Safety Professionals
  • American Marketing Association
  • Member, American Management Association (AMA) — Focus on management & leadership strategies for enterprise-level customer engagement.
  • Participant, World Sales Forum (WSF) — Engaged in global discussions on new trends and best practices in enterprise sales strategies.
  • Member, National Association of Sales Professionals (NASP) — Special interest in improving negotiation and closing techniques for large enterprise contracts.
  • Adjunct Lecturer, Enterprise Sales Management Certification Program — Teaching fundamentals of customer relationship management, negotiation strategies, and contract development.
  • International Association of Administrative Professionals
  • Contributor, RevGenius Community — Sharing and gaining insights from fellow revenue professionals on growth and scaling enterprise accounts.

Certifications

  • Account-Based Selling Certification - Demandbase
  • Certified Negotiation Expert (CNE) - Negotiation Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Executive Sales Certification - AA-ISP
  • Certified Strategic Account Manager (CSAM) – SAMA
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Enterprise Relationship Manager - IBM
  • CompTIA Network+
  • Salesforce Certified Advanced Administrator

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