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Skills

  • Paperless office system transition
  • Post-visit compliance rate improvements
  • Inventory management system implementation
  • Project organization
  • Data Security and Confidentiality Practices
  • Team building
  • Business operations
  • Communication in a multicultural environment
  • First Aid/CPR
  • Payment processing and overdue account follow-up

Work Experiences

  • Assisted in the implementation of a new clinical software system.
  • Balanced multiple administrative responsibilities.
  • Achieved a 72% claim approval rate.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Achieved zero fines or compliance violations.
  • Coordinated meetings for 15 providers.
  • Enabled the clinic to onboard new patients more efficiently.
  • Developed clinic’s digital filing process.
  • Developed a social media strategy.
  • Drove patient loyalty.

Summaries

  • Clinic Secretary focused on accessible healthcare.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Knows how to manage charts, forms, and payments.
  • Clear understanding of budget management and workflow optimization as well as budget management training.
  • Collected outstanding patient balances of $2.
  • Adept at handling high-volume patient intake.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Collaborative and organized Clinic Secretary.
  • Collaborated closely with insurance companies.

Accomplishments

  • Maintained up-to-date electronic health records (EHR) within Tableau, ensuring 35% accuracy and security for over 5 patient files.
  • Managed the clinic’s daily inventory and vendor relations, ensuring timely supply replenishment while reducing costs by 35%.
  • Assisted in managing medical reports and correspondence, ensuring timely communication between the clinic and external healthcare providers.
  • Provided clerical and administrative support, including phone triage, email management, and appointment scheduling, maintaining 72% accuracy in all data entered.
  • Generated detailed financial and resource allocation reports for clinic management, contributing to a 56% improvement in quarterly spending reports.
  • Resolved product issue through consumer testing.
  • Proven ability to multitask by managing upwards of 14 calls per day, effectively balancing inquiries, complaints, and appointment requests.
  • Utilized HubSpot to process confidential patient data, achieving a 79% level of compliance with healthcare security guidelines.
  • Handled all patient-related documentation with SAP in observance of regulatory standards, leading to a 37% improvement in audit results.
  • Tracked patient demographics and billing information using SAP, leading to consistent patient data integrity and compliance with healthcare standards.

Affiliations

  • Healthcare Administration Degree or Certification - 2022
  • Certified Electronic Health Records Specialist (CEHRS) - 2023
  • Nurse Secretary and Administrative Services Organization (NSASO)
  • Association for Computing Machinery
  • Rotary International
  • National Association for Healthcare Quality (NAHQ)
  • Association for Supply Chain Management (APICS)
  • Certified Healthcare Access Manager (CHAM), 2019
  • Project Management Institute
  • Certified Outpatient Coder (COC), 2017

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Front Office Administrator - Lakeside Partners
  • Certified HIPAA Privacy and Security Expert (CHPSE) - Ironclad Systems
  • ServSafe
  • Medical Office Receptionist Training – program
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Microsoft Office Specialist Certification – method
  • Certified Public Accountant

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