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Skills

  • Travel sales
  • First Aid/CPR
  • Reservation management
  • Data-driven decision making
  • Problem resolution
  • Administrative support
  • RFI Scanners
  • Salesforce proficiency
  • Process optimization
  • Supervision

Work Experiences

  • Achieved a 32% decrease in system downtime.
  • Achieved results in 18 months.
  • Adjusted availability and pricing.
  • Boosted occupancy rates by 65% during peak seasons.
  • Achieved occupancy rates of 59%.
  • Achieved a 64% improvement in service delivery.
  • Saved money by developing functional solutions to framework problems.
  • Acted as the key liaison between the reservations team and front desk staff, resolving booking discrepancies and aligning internal processes.
  • Achieved timely payment collections of $17.
  • Boosted client satisfaction ratings by 52%.

Summaries

  • Multitasker and team player with exceptional Adobe Creative Suite skills.
  • Proficient in promoting procedure by leveraging cross-functional collaboration and data analysis knowledge.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Exceptional at politely and professionally returning phone calls and emails.
  • Looking forward to taking on a new challenge with a successful team.
  • Tableau and Asana experts with exceptional interpersonal skills.
  • Lead Reservationist and team leader with 11 years of experience in method settings.
  • Active leader with excellent communication and collaboration skills.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Friendly, well-organized, and hardworking with strong SAP skills.

Accomplishments

  • Conducted regular audits of the reservation system, resolving discrepancies within two years and reducing booking errors by 53%.
  • Successively met revenue targets by optimizing cross-departmental strategies to increase occupancy during off-peak seasons by 67%.
  • Created custom reports for upper management to track reservation trends, aiding in decisions that raised occupancy rates by 76%.
  • Managed and processed over 9 weekly inquiries, improving customer response times and reservation confirmations by 63%.
  • Collaborated with the front desk to implement real-time updates on room availability, enhancing booking reliability by 43%.
  • Negotiated favorable room block terms for large events, securing a $243,000 increase in revenue for the 2019 fiscal year.
  • Streamlined group reservation processes, resulting in 42% higher booking volumes during key event periods at process.
  • Implemented performance tracking dashboards that improved response times to guest inquiries by an average of 25%.
  • Trained staff on software updates and reservation best practices, reducing system-related errors by 37% while accelerating booking times.
  • Analyzed reservation and cancellation patterns, introducing a proactive client retention program that lowered cancellation rates by 83%.

Affiliations

  • Affiliate, Pacific Asia Travel Association (PATA) - Explore trends in emerging markets for international reservations and bookings.
  • Member, International Air Transport Association (IATA) - Stay informed on airline reservation trends and their impacts on complementary hotel bookings.
  • Member, Americas Lodging Investment Summit (ALIS) - Gain insights into group reservations and inventory management from an investment perspective.
  • Certified in Hospitality Industry Analytics (CHIA) - Specialize in data analytics applied to booking strategies and performance enhancements.
  • Member, National Concierge Association (NCA) - Actively engaged in industry discussions on best practices in hospitality and customer relations.
  • Member, American Hotel & Lodging Association (AHLA) - Participate in forums on customer trend analysis and reservation optimization.
  • Participant, Hospitality Business Analytics Summit 2023 - Discuss best practices in performance reporting and data-driven booking decisions.
  • Project Management Professional (PMP) Certification - Utilized to streamline collaboration with internal teams, including revenue management and front desk staff.
  • Affiliate Member, National Business Travel Association (NBTA) - Regularly collaborate on optimizing group travel reservations.
  • Professional Certificate in Data-Driven Decision Making, 2021 - Focus on performance tracking and reporting in the hospitality sector.

Certifications

  • Customer Service Excellence Certification
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • ServSafe
  • Service Quality and Customer Satisfaction Certification
  • Microsoft Office Specialist (MOS)
  • First Aid/CPR
  • Advanced Leadership Certification in Hospitality
  • Certified Hotel Industry Analytics (CHIA) by Cedar Works
  • Certified Revenue Analyst (CRA) by Brightline

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