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Skills

  • Customer service
  • File and records management
  • Employee relations strategy development
  • Fair Treatment Advocacy
  • Conflict resolution
  • Contract negotiation
  • Pre-Employment Screening
  • Data-driven decision making
  • Procedure equipment
  • Training development

Work Experiences

  • Collaborated with cross-functional teams to align employee relations practices with business objectives, increasing overall team satisfaction by 69%.
  • Advised solutions that adhered to company policies.
  • Advised management on complex employee relations cases involving workers' compensation and FMLA, securing timely and compliant solutions.
  • Aligned leadership and employees.
  • Advised management on employee relations cases.
  • Coordinated regular all-hands meetings.
  • Instructed employees on how to use HR software, with a focus on the procedure, process, and category features.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Collaborated with cross-functional teams.
  • Collaborated with operations.

Summaries

  • Contributed to decreased upper management escalations.
  • Achieved a 56% faster resolution rate.
  • Within Miscellaneous, senior Employee Relations Coordinator and outstanding performer in budget management and strategic planning.
  • Addressed employee relations concerns proactively.
  • Adept at resolving complex workplace grievances.
  • By relying on excellent interpersonal skills, high-level emotional intelligence, and solid expertise in employee relations, sophisticated in communicating and collaborating effectively.
  • Achieved significant cost savings of approximately $18.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved reduction by up to 40%.
  • Achieved a 40% increase in audits passed with no violations.

Accomplishments

  • Personally mediated 7 employee disputes, helping to resolve issues without further HR escalation in several months.
  • Collaborated with the compensation team to ensure consistent and fair pay practices, leading to a 72% decrease in pay-related complaints.
  • Managed responses to union-related concerns, effectively addressing 2 cases to maintain positive labor relations.
  • Collaborated with management to resolve employee disputes involving ADA accommodations, reducing potential compliance risks by 72%.
  • Led initiative to revise the company’s employee handbook, resulting in 81% fewer policy-related incidents within one year.
  • Worked with legal counsel and management to address employee relations issues, effectively mitigating potential risks of litigation by 54%.
  • Organized and facilitated training workshops for 11 employees on conflict resolution and workplace ethics, leading to improved communication across departments.
  • Partnered with external vendors to offer employee support programs, resulting in a 85% uptick in utilization of mental health resources.
  • Instituted a bi-annual employee relations audit, identifying key areas for improvement that increased compliance by 34%.
  • Analyzed historical employee performance data to create personalized development plans, leading to a 76% increase in staff promotions.

Affiliations

  • Lions Club
  • Member of National Human Resources Association (NHRA)
  • Society for Human Resource Management (SHRM) Member
  • International Association of Administrative Professionals
  • Freemason
  • Member of National Association of African Americans in Human Resources (NAAAHR)
  • Part of the Employee Engagement and Performance Society
  • Rotary International
  • Affiliation with Employee Relations Advisory Council (ERAC)
  • Involved with the Workplace Bullying Institute (WBI)

Certifications

  • Employment Law Certificate Program
  • HRCI Professional in Human Resources – International (PHRi)
  • Diversity, Equity, and Inclusion in the Workplace Certification
  • Certified Public Accountant
  • Leadership and Conflict Management Certification
  • Advanced Certificate in Internal Investigations
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Compliance and Risk Management for HR Professionals

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