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Skills

  • Written and verbal communication
  • Workflow Optimization
  • Customer service
  • Procedure equipment
  • Catalog management
  • Team building
  • Process automation
  • Microsoft applications proficiency
  • Team leadership and supervision
  • Customer inquiry resolution

Work Experiences

  • Benefited 10 classes.
  • Increased the team's revenue by over $15 in sales.
  • Collaborated with the marketing team.
  • Based on student enrollment data.
  • Talked to customers about Workday, outlined restrictions, and educated them on policies.
  • Collaborated with publishers to negotiate 2017-specific pricing for bulk textbook orders, resulting in an annual savings of $11.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Increased sales by 9% by providing purchase advice and promoting additional products.
  • Contributed to a $3 revenue uptick.
  • Completed audits in 18 days.

Summaries

  • With consultative techniques and careful attention to individual needs, dependable and upbeat Textbook Clerk is successful in promoting customer loyalty, satisfaction, and purchases.
  • Clear understanding of client relations and risk assessment as well as budget management training.
  • Achieved annual savings of $15.
  • Achieved annual textbook savings of $5.
  • Collaborative Textbook Clerk who assists faculty and administrative staff in selecting textbooks, delivering critical data insights to aid in decision-making for 2019 course setups.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Accomplished Textbook Clerk.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Textbook Clerk with 12 years of successful budget management and team leadership experience.
  • Assisted faculty and administrative staff in selecting textbooks.

Accomplishments

  • Developed and maintained electronic inventory tracking system using Salesforce, allowing staff to easily track textbook stock.
  • Planned and executed textbook ordering for 2015 academic year, resulting in 39% stock accuracy during critical back-to-school period.
  • Provided responsive customer service to faculty and students during peak book-buying periods, achieving an 75% customer satisfaction rating.
  • Coordinated accessibility projects for 15 students with special needs, ensuring 100% compliance with local and federal education mandates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained textbook inventory with Asana, achieving a near-zero error rate on reports and ensuring consistent product availability.
  • Resolved 9 customer service issues related to incorrect shipments, maintaining a 52% customer retention rate.
  • Led annual textbook buyback campaigns, increasing student participation by 82% and raising 5 in textbook resale revenue.
  • Monitored daily inventory levels for 15 different textbook titles, ensuring optimal stock levels for the peak sales period.
  • Reviewed and approved textbook returns, ensuring that 25% of items were ready for resale and increasing reuse.

Affiliations

  • Association for Educational Purchasing Management (AEPM)
  • Lions Club
  • Textbook Inventory & Logistics Network
  • Society of Human Resource Management
  • National Association of College Stores (NACS)
  • Association for Computing Machinery
  • Book Industry Study Group (BISG)
  • Professional Certified Bookstore Manager (PCBM) Program
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers

Certifications

  • Certified Financial Operations Specialist by National Association of College and University Business Officers (NACUBO)
  • Google Ads Search Certification
  • Advanced Textbook Management Certification by process
  • Apple Certified Associate (ACA)
  • Certified Digital Marketing Associate (CDMA) by Meta
  • ServSafe
  • Certified Customer Experience Professional (CXPA) by Customer Experience Professionals Association
  • Certified in Collaboration, Teamwork, and Communication by Dale Carnegie
  • Salesforce
  • Excel for Inventory Management by Microsoft

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