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Skills

  • Change Management
  • Process optimization
  • Criminal justice records compliance
  • Audit and compliance review
  • Data entry accuracy
  • Records management
  • Business operations
  • Database management
  • Document scanning
  • General office functions

Work Experiences

  • Classified inmate records.
  • Developed a workflow to intake, classify, and file over 11 inmate records daily, significantly minimizing backlogs.
  • Achieved this over 2022.
  • Collaborated with the product to update inmate classification records.
  • Coordinated with legal personnel to provide timely and relevant records for court hearings, earning commendation for accuracy and timeliness in 2022.
  • Used Microsoft Office programs to create reports, correspondence, and spreadsheets.
  • Looked for industry trends on social media and through online sources.
  • Automated records for 2 low-level offenders.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to a 11-point increase in operational compliance ratings.

Summaries

  • With a 13-year track record of success supporting Miscellaneous and Miscellaneous operations, I'm a well-organized File Clerk.
  • Adaptable Inmate Records Clerk.
  • Collaborative team player.
  • Avoided errors in processing.
  • Adept at handling confidential inmate records.
  • Achieved accuracy over 2022.
  • Achieved 31% reduction in paper use.
  • Adept at handling confidential inmate records with precision and maintaining error-free data through meticulous audit reviews, helping ensure compliance with legal mandates and prison policies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Aided in faster resolution of cases.

Accomplishments

  • Regularly trained new hires on records management best practices as part of their onboarding, shortening training durations by 28%.
  • Collaborated with finance to ensure the confidential handling of sensitive inmate records, maintaining full compliance with privacy standards.
  • Collaborated with IT to troubleshoot and resolve technical issues in the inmate record system, ensuring 99% system uptime.
  • Successfully converted physical records into a secure digital archive, saving $9 in clerical staffing costs annually.
  • Maintained accurate records of over 2 inmates using Asana, increasing data precision by 62%.
  • Resolved product issue through consumer testing.
  • Trained 7 staff in the use of Power BI, accelerating system proficiency and decreasing data entry errors by 22%.
  • Monitored population trends within the correctional facility, providing quarterly reports that informed staffing and resource planning.
  • Implemented system updates to streamline records retrieval, cutting response times to inmate record requests by 81%.
  • Developed a workflow process that allowed for faster inmate documentation filing, reducing processing time by 54%.

Affiliations

  • National Association for Court Management (NACM)
  • Association for Computing Machinery
  • National Association of Legal Assistants (NALA)
  • Association of Records Managers and Administrators (ARMA International)
  • Council of State Governments Justice Center (CSG Justice Center)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • American Association of Notaries
  • American Marketing Association
  • International Public Management Association for Human Resources (IPMA-HR)

Certifications

  • Certified Professional Coder (CPC) - Legal Administration
  • National Association for Court Management (NACM) Certification
  • Salesforce
  • FBI CJIS Certification
  • Intro to Criminal Justice Certificate
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Document Controller
  • Certified Law Enforcement Records Technician (CLERT)
  • Legal Assistant Certification from NALA

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