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Skills

  • Equipment operation and maintenance
  • Computer application knowledge
  • Health codes compliance
  • Credit and collections
  • Service-oriented
  • Menu knowledge
  • Customer service excellence
  • Produce knowledge
  • Standard equipment
  • Prompt table clearance

Work Experiences

  • Was in charge of conducting annual performance evaluations.
  • Created sales and profit margin plans, kept margins in check, and set turnover goals.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Verified that all 10 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Cafeteria Supervisor.
  • Cleaned and stocked the grocery shelves, bulk bins, freezer, and dairy cases.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Cleaned the meat aisles, storage areas, and work areas following all health and safety guidelines.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Cafeteria Supervisor with experience working in system restaurants and cafes who is goal-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Experience in keeping all aspects of system cafeterias running smoothly.
  • Leadership and team-building skills are essential.
  • Proven leadership skills and extensive knowledge of the food and beverage industry.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Cafeteria Supervisor is a friendly, helpful Cafeteria Supervisor who is punctual and willing to work a flexible schedule.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.

Accomplishments

  • Advised
  • Awarded "Outstanding Employee" in 2022.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Resolved product issue through consumer testing.
  • Helped store maintain a 5% customer satisfaction rate on secret shopper surveys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Earned “standard” Award for procedure.
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Improved
  • Reduced

Affiliations

  • Green Restaurant Association - Certification in Sustainability Practices
  • Association for Computing Machinery
  • Child Nutrition Programs National Conference Attendance 2017
  • Participation in National Safety Council (NSC) workshops/licensing
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Lions Club
  • Association of Information Technology Professionals
  • US School Cafeteria Workers Network
  • Freemason

Certifications

  • Cash Handling and Financial Transactions Certification Lakeside Partners
  • Certified HACCP Manager for Cafeterias
  • Certified Supervisor for Foodservice Operations (CSFO)
  • OSHA: HACCP
  • Inventory Management for Commercial Kitchens Certification
  • Customer Service and Satisfaction in Hospitality Certification Ironclad Systems
  • Certified Kitchen Supervisor (CKS)
  • Apple Certified Associate (ACA)
  • Digital Food Safety Tracking Certification
  • Conflict Resolution in Workplace Environments Certification Ironclad Systems 2019

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