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Skills

  • Attention to detail in security checks
  • Detailed hand search methodologies
  • Communication with interdisciplinary teams
  • Security systems
  • Premises surveillance
  • Reliability
  • First Aid/CPR
  • Insurance billing
  • Criminal law understanding
  • Collaboration with law enforcement agencies

Work Experiences

  • Assisted employees, visitors, and customers in a friendly and professional manner.
  • Assessed team performance.
  • Used radio, telephones, computers, and proprietary system software to communicate with team members and building management.
  • Achieved results within one year.
  • Achieved Innovation Award for leadership.
  • Achieved a 41% reduction in errors.
  • Achieved Top Performer recognition for operational excellence.
  • Adapted screening procedures to emerging threats.
  • Achieved a 73% improvement in screening efficiency.
  • Assisted in the development of new security protocols that led to President's Club recognition for operational excellence in 2020.

Summaries

  • Motivating leader who has built and managed procedure teams in the past.
  • Lead Security Screener is a hardworking and dependable Lead Security Screener who excels at process improvement and team leadership.
  • HubSpot and QuickBooks experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Six Sigma certified
  • Sharp security guard with a track record of assessing suspicious situations and people and responding appropriately.
  • Willing to contribute 3+ years of experience and take on a new challenge.
  • Protective Security Guard with more than 17 years of experience promoting the safety of people and property in the assigned area.
  • Team leadership in procedure settings and quality assurance in stakeholder engagement settings.
  • Strong technical skills and experience in client relations.

Accomplishments

  • Re-engineered staff rotation patterns to optimize productivity, leading to a 59% increase in efficiency during high-traffic periods.
  • Effectively handled over 9 cases of disruptive passenger behavior, ensuring quick resolution while minimizing operational delays.
  • Led a team of 18 security screeners with ongoing coaching, achieving ITIL for the team within 6 months.
  • Introduced continuous training modules that kept staff up-to-date on the latest TSA and security regulations, improving compliance rates by 74%.
  • Collaborated in the design of new screening modules, contributing to an increase in operational efficiency and earning Innovation Award in 2016.
  • Successfully led a team of 10 in handling initiative, ensuring passengers were processed safely and efficiently during system outages.
  • Regularly conducted comprehensive risk assessments, reducing potential threats and contributing to a 66% increase in safety ratings.
  • Collaborated with upper management to forecast high-traffic periods, proactively staffing up which resulted in zero major delays during system.
  • Assisted in implementing a dynamic checkpoint plan that allowed for flexibility during peak travel times, reducing bottlenecks by 85%.
  • Developed a real-time monitoring system that allowed quick identification of bottlenecks, improving passenger flow and reducing delays by 34%.

Affiliations

  • Member, International Association for Counterterrorism & Security Professionals (IACSP), 2020–Present
  • Attendee, Security Management Strategies Conference, Denver, 2019
  • Certified in Risk Assessment & Threat Management, Summit Group, 2018
  • Affiliation, National Safety Council (NSC), 2019 – Present
  • Member, International Conference on Aviation & Security Technology (ICAST), 2016 – Present
  • Member, Passenger Safety & Security Alliance (PSSA), 2015 – Present
  • Affiliation, International Aviation Security Organization (IASO), 2023 – Present
  • Member, American Society for Industrial Security (ASIS) International framework
  • Certification, Crisis Management & Resilience Training, Beacon Labs, 2016
  • Certified Lead Security Screener, PMP, 2022

Certifications

  • Regulatory Compliance and Screening Techniques - Beacon Labs
  • Transportation Security Administration (TSA) Screener Certification
  • VIP Passenger Protection and Assistance Certification - Lakeside Partners
  • Certified Document Verification Specialist (CDVS) - 2021
  • Certified Security Guard (CSG) by Illinois
  • Standardized Report Writing for Security Incidents - Meridian
  • CompTIA Network+
  • Certified Risk and Information Systems Control (CRISC)
  • ServSafe
  • X-ray Operations Certification - 2023

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