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Skills

  • Detailed hand search methodologies
  • Inventory management
  • Team building
  • Communication with interdisciplinary teams
  • Equipment troubleshooting and maintenance
  • Vigilant and watchful
  • Criminal law understanding
  • Administrative support
  • Supervision
  • Collaboration with law enforcement agencies

Work Experiences

  • Assisted in the rollout of new screening technology.
  • Achieved a 56% decrease in reported incidents.
  • Analyzed and produced course-of-action reports and escalated issues to management in both routine and crisis situations.
  • Achieved a 73% improvement in screening efficiency.
  • Collaborated with engineering to refine screening technologies, leading to a 58% improvement in screening efficiency for all carry-on baggage.
  • Deterred criminal activity, vandalism, and general misbehavior at metric facilities by providing an expert and highly visible security presence.
  • Collaborated with logistics to refine screening technologies.
  • Issued warnings to people who broke the rules and ejected violators from the premises.
  • Assisted in the development of new security protocols.
  • Adapted to emerging terrorist threats by revising screening procedures, enhancing threat detection with minimal effect on passenger throughput.

Summaries

  • Mandarin and Portuguese are both fluent.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved Outstanding Service Award for customer service excellence by revising screening protocols and handling VIP passengers with discretion and efficiency.
  • Knowledge of Power BI in depth, as well as budget management and project management abilities.
  • Lead Security Screener is a hardworking and dependable Lead Security Screener who excels at process improvement and team leadership.
  • Team leadership in procedure settings and quality assurance in stakeholder engagement settings.
  • In-depth understanding of interrogation and interviewing techniques.
  • Vigilant and vigilant, with exceptional performance reporting and strategic planning abilities.
  • Active leader with excellent communication and collaboration skills.
  • System, program, and framework are all available.

Accomplishments

  • Collaborated with cross-functional teams to integrate new QuickBooks, resulting in faster and more accurate screenings.
  • Regularly conducted comprehensive risk assessments, reducing potential threats and contributing to a 66% increase in safety ratings.
  • Supervised security audits that identified key areas of vulnerability leading to a substantial reduction in risks and liability.
  • Liaised with airport authorities to fine-tune queue management, resulting in smoother passenger flow and 59% reduction in wait times during peak hours.
  • Developed a real-time monitoring system that allowed quick identification of bottlenecks, improving passenger flow and reducing delays by 34%.
  • Collaborated with upper management to forecast high-traffic periods, proactively staffing up which resulted in zero major delays during system.
  • Conducted behavioral analysis and profiling of passengers, detecting and preventing potential security threats with 12 successful intervention(s).
  • Reduced passenger complaints by 47% by enhancing customer communication and transparency during secondary screenings.
  • Implemented an advanced incident reporting system that improved response times to security breaches by 26%.
  • Collaborated in the design of new screening modules, contributing to an increase in operational efficiency and earning Innovation Award in 2016.

Affiliations

  • Affiliation, National Safety Council (NSC), 2019 – Present
  • Attendee, Security Management Strategies Conference, Denver, 2019
  • Certified in Aviation & Maritime Security, International Civil Aviation Organization (ICAO), 2024
  • Certified in Risk Assessment & Threat Management, Summit Group, 2018
  • Certified in Homeland Security, American Board for Certification in Homeland Security (ABCHS), 2016
  • Member, International Association for Counterterrorism & Security Professionals (IACSP), 2020–Present
  • Member, International Conference on Aviation & Security Technology (ICAST), 2016 – Present
  • Recipient, ASIS International Public Safety & Security Achievement Award, 2016
  • Member, Passenger Safety & Security Alliance (PSSA), 2015 – Present
  • Certified in Seaport and Border Security, initiative, 2017

Certifications

  • Advanced Alarm Response Training Certification - Cedar Works
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Homeland Protection Associate (CHPA) by the National Sheriffs' Association
  • Certified Protection Professional (CPP) by ASIS International
  • VIP Passenger Protection and Assistance Certification - Lakeside Partners
  • High-Level Security Protocols Certification - 2019
  • Certified Public Accountant (CPA)
  • Certified Identity Document Examiner (CIDE) - 2019

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