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Skills

  • HRIS technologies
  • Project organization
  • Business Administration
  • Administrative support
  • Product development
  • Relationship development
  • Organization
  • RFI Scanners
  • Cross-departmental collaboration
  • Problem resolution

Work Experiences

  • Upheld corporate responsibility by staying informed about laws affecting human resource training programs.
  • Analyzed training needs through surveys.
  • Assisted staff in mastering new digital processes.
  • Collaborated with external training providers.
  • Achieved a 69% increase in internal promotions.
  • Developed testing and evaluation procedures to assess performance before, during, and after training sessions.
  • Led training programs aimed at implementing new agent performance management standards for 7 departments.
  • Oversaw an average of 7 training specialists, overseeing work, optimizing performance, and motivating excellence in the system department.
  • Collaborated with executives on strategic development programs.
  • Achieved reduction over the span of three years.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Looking for a Staff Development Assistant position in the Miscellaneous vertical sector right now.
  • Outstanding communicator, multitasker, and problem-solver.
  • Ready to bring 3 years of Miscellaneous experience to a dynamic new role with program leadership team.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Motivating leader who has built and managed program teams in the past.
  • Effective at developing and optimizing new professional, supervisory, and management training programs.
  • Knowledge of Microsoft Excel in depth, as well as project management and client relations abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Developed and presented onboarding materials to 17 new hires, achieving a 20% improvement in job readiness compared to prior years.
  • Facilitated multiple skill development workshops, resulting in an 82% improvement in employee engagement scores across compliance.
  • Designed and launched a performance evaluation system for new hires, improving retention during the first 90 days by 57%.
  • Managed training initiatives designed to upskill a workforce of 2, using Salesforce and cutting training delivery costs by $9.
  • Supervised the design of an inclusive employee training curriculum, which enhanced diversity retention rates by 37% within operations.
  • Redesigned the company's training materials, resulting in a 54% improvement in knowledge retention rates after the onboarding process.
  • Collaborated closely with the HR team on performance management systems, creating reporting dashboards with clear KPIs and metrics.
  • Used data-driven analysis to optimize the learning experience, leading to a 71% improvement in employee learning outcomes.
  • Led the execution of a 11-day professional development program focused on process improvement, achieving an average rating of 4.8/5 from 7 participants.
  • Established mentorship programs in collaboration with leadership, improving succession planning readiness by 40%.

Affiliations

  • Member, National Council for Developing and Supporting Employees (NCDSE) - Participated in hands-on workshops for developing new hire training programs.
  • Member, International Staff Development Organization (ISDO) - Teamed with global experts to craft strategies for reducing turnover through employee training.
  • Member, Employee Engagement & Professional Development Association - Shared best practices in implementing effective employee development and training programs.
  • Member, Learning Technologies Expert Group - Participated in case studies around digital transformation and employee upskilling trends.
  • Member, Performance & Talent Management Association International - Focused on managing KPIs, improving appraisal processes, and leadership training for managers.
  • Member, Organizational Development Network (ODNetwork) - Contributed to discussions on fostering growth through systematic skills gap evaluations.
  • Member, International Association for Continuing Education and Training (IACET) - Attended webinars on improving training outcomes through accreditation.
  • Fellow, Professional Association of Workplace Trainers - Received recognition for designing cross-departmental professional development pathways.
  • Member, Adult Learning and Staff Education Forum - Discussed the utilization of e-learning tools in workforce training programs.
  • Member, Workplace Learning and Performance Unit (Denver) - Led discussions on improving performance metrics through targeted staff engagement.

Certifications

  • Leadership Development Certification Program (Ironclad Systems, 2015)
  • Google Certified Professional Cloud Architect
  • Association for Talent Development (ATD) Master Trainer
  • Project Management Professional (PMP)
  • American Academy of Financial Management (AAFM)
  • Certified Staff Development Specialist
  • Certified Professional in Learning and Performance (CPLP)
  • Certified Public Accountant (CPA)
  • HR Business Partner Certification - Brightline
  • Association for Project Management (APM)

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