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Skills

  • Customer relations and communications
  • Program files maintenance
  • Document conversion
  • Filing and data archiving
  • Appointment setting
  • Scheduling and calendar management
  • Office management
  • Presentation design
  • Transcription and dictation
  • Sorting and labeling

Work Experiences

  • Provided program software support and training to the entire office, including troubleshooting and optimization.
  • Conducted research in order to collect and record procedure information.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $16.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Developed and implemented records handling standard operating procedures.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.

Summaries

  • Prepared to bring 10 years of experience to Meridian and take on a new and challenging role.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Proven track record of updating offices and increasing overall productivity.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 8-person team.
  • Team player who is knowledgeable in strategic planning and process improvement.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 5 years of service.
  • With 17 years of experience as Additional Assistant in Portland, I am organized and hardworking.

Accomplishments

  • Collaborated with cross-functional teams using initiative to complete time-sensitive projects on schedule while adhering to budget constraints.
  • Negotiated vendor contracts, saving the company $4 in operational expenses annually through strategic procurement initiatives.
  • Designed and implemented an expense auditing protocol that reduced discrepancies by 77% and improved the accuracy of financial reports.
  • Proofread, edited, and formatted high-stakes business proposals, boosting submission approval rates by 21%.
  • Redesigned internal communication workflows for human resources, increasing cross-department collaboration efforts by 45%.
  • Directed the successful migration to new collaborative tools like Jira, reducing project lag by 31% in the first 15 months of use.
  • Managed daily office operations for a staff of 17, streamlining workflow and increasing output by 27%.
  • Developed and implemented a standardized filing system that improved document retrieval speed by 67%, enhancing departmental productivity.
  • Collaborated with HR to analyze exit interview data, leading initiatives that reduced employee turnover by 31% within the past year.
  • Tracked status of ongoing projects using framework, ensuring all deliverables were met on time and within scope.

Affiliations

  • Administrative Professionals Conference (APC) Attendee 2021
  • Secretary and Administrative Assistant Higher Education Professional Society
  • Rotary International
  • Toastmasters
  • Project Management Institute (PMI) - Member since 2019
  • American Society of Safety Professionals
  • Certified Event Planner (CEP), Awarded 2018
  • American Society of Administrative Professionals (ASAP)
  • Association for Talent Development (ATD)
  • Society of Human Resource Management

Certifications

  • Certified Digital Marketing Professional (CDMP) from Digital Marketing Institute (DMI)
  • Certified Administrative Professional (CAP) by International Association of Administrative Professionals (IAAP)
  • Certified Meeting Professional (CMP) from Events Industry Council (EIC)
  • Executive Assistant Certificate from International Association of Administrative Professionals (IAAP)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP) from Society for Human Resource Management (SHRM)
  • Certificate in Time Management and Productivity from Microsoft Excel
  • Notary Public Certification from Georgia
  • Certified Information Systems Auditor (CISA) from ISACA
  • Google Analytics Certification

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