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Skills

  • Inspecting vehicles
  • Customer retention strategies
  • Rebuilding engines
  • Team building
  • Managing parts
  • Customer communication skills
  • Root cause analysis
  • Advanced vehicle diagnostics
  • First Aid/CPR
  • Supervision

Work Experiences

  • Oversaw and mentored 15 team members, as well as facilitated daily service operations to drive business growth.
  • Communicated problems to the supervisor and assisted in the development of solutions.
  • Achieved a 35% reduction in unexpected failures.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted sales quotas by 63% in 2017.
  • Achieved Outstanding Service Award in recognition of outstanding vehicle troubleshooting skills across complex mechanical systems.
  • Achieved 83% higher repair accuracy.
  • Adhered to Boston's strict safety and operational standards.
  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved Outstanding Service Award.
  • Adept at electrical system troubleshooting.
  • Achieved a 30% improvement in repair accuracy.
  • Clear understanding of quality assurance and budget management as well as cross-functional collaboration training.
  • Bringing category, process, and procedure expertise, as well as proven diagnostic and customer satisfaction skills.
  • Achieved a 85% productivity boost.
  • Collaborative team player, skilled at coordinating with parts suppliers to secure high-quality, cost-effective components, saving the company $4 annually.
  • Within Miscellaneous, senior Motor Vehicle Technician and outstanding performer in workflow optimization and vendor management.

Accomplishments

  • Supervised vehicle safety inspections for a fleet of 11 vehicles, maintaining compliance with state and federal safety regulations.
  • Executed a full overhaul of braking systems and suspension for over 18 commercial vehicles, extending product life cycles by 51%.
  • Maintained a high customer satisfaction rating of 30% by reliably diagnosing and fixing vehicle issues on the first service visit.
  • Optimized vehicle diagnostics and repair processes, contributing to a company objective of reducing warranty returns by 70%.
  • Participated in a company-wide initiative to upgrade service center tools, reducing diagnostic times by 75% post-implementation.
  • Collaborated with external vendors to research and source the best quality parts, achieving a 79% reduction in part failure rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed comprehensive maintenance services, including diagnostic evaluations and advanced recalibrations, on high-volume fleets ranging from 2 to 14 vehicles per day.
  • Developed a preventative maintenance system that reduced unscheduled vehicle downtime by 41% over 10 months.
  • Recalibrated and repaired braking systems for 15 vehicles, improving overall system reliability and reducing road incidents by 24%.

Affiliations

  • Automotive Technicians Association of Raleigh
  • National Evaporative Emissions Control Group
  • Association for Computing Machinery
  • International Automotive Technicians Network (iATN)
  • Institute of Motor Industry (IMI)
  • International Council of Nurses
  • National Association of Social Workers
  • Society of Human Resource Management
  • Collision Industry Conference (CIC)
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Logic-Based Diagnostics Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Hybrid/EV Batteries Servicing Certification, 2018
  • Advanced Driver Assistance Systems (ADAS) Certification
  • ASE L3 Light Duty Hybrid/Electric Vehicle Specialist
  • OEM Electrical Systems Diagnosis and Repair Certification
  • First Aid/CPR Certified
  • Automotive Technology Certification from Cedar Works

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