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Skills

  • Project organization
  • Cash Handling & Reconciliation
  • Bookkeeping
  • Automated tracking system implementation
  • Team leadership and supervision
  • Organization
  • Accounting process coordination
  • Daily revenue auditing
  • Operational improvement
  • Data entry

Work Experiences

  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Assisted with financial preparation and tracking for method, ensuring accurate invoicing and reconciliation of $13 in expenses in coordination with accounting.
  • Organized system meetings for 11 Night Auditor Supervisors and coordinated the availability of conference rooms for attendees every the past year.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Automated nightly workflow systems by introducing Tableau, saving 11 hours per night and improving team productivity significantly.
  • Audited shift transactions for compliance and accuracy.
  • Acted as the lead liaison between night audit teams and senior management, hosting monthly status meetings to present audit findings and gain actionable insights.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Audited daily financial reports, reconciling discrepancies for Austin hotel operations totaling over $13 in daily revenue, improving reporting accuracy by 18%.

Summaries

  • Recruiting established talent in project management and process improvement for Night Auditor Supervisor.
  • Achieved 83% faster audit completion times.
  • These abilities, as well as a strong work ethic, are available.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Professional in office management and administration with 9 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Achieved 55% performance improvement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Night Auditor Supervisor known for improving team performance through robust training programs and achieving a 36% increase in accuracy for daily reports and financial reconciliations.

Accomplishments

  • Drove the successful implementation of a new procedure for handling discrepancy reports, leading to an improvement in audit completion time by 12 minutes.
  • Managed frequent after-hours tasks like emergency maintenance coordination, ensuring night operations remained uninterrupted and guest satisfaction rates stayed above 73% consistently.
  • Automated daily occupancy and revenue reporting procedures, reducing manual workload by 10 hours per week and increasing productivity.
  • Improved team efficiency by 41% through weekly one-on-one performance reviews, aligning team objectives with overall hotel operational goals.
  • Coordinated the integration of property management system (framework) updates, providing handover reports that led to 83% downtime reduction for night team.
  • Spearheaded revision of internal processes for cash handling, leading to a 70% decrease in end-of-shift reconciliation time.
  • Organized and delivered in-depth ServiceNow training sessions, resulting in increased staff competency and reducing audit-related errors across the night shift.
  • Led night audit team of 14 in completing end-of-day financial reconciliation, reducing nightly variances by 54% over 2019.
  • Developed customized audit templates that standardize night audit reports, reducing nightly report generation time by 7 minutes.
  • Reduced nightly cash reconciliation discrepancies by implementing a two-step verification process, which led to 4 fewer discrepancies per month.

Affiliations

  • Hospitality Financial and Technology Professionals (HFTP)
  • Society for Financial Transparency in Hospitality
  • Overnight Operations Efficiency Network
  • National Hotel Front Desk Clerk Association
  • Hospitality Sales & Marketing Association International (HSMAI)
  • American Hotel & Lodging Association (AHLA)
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • Global Business Travel Association (GBTA)
  • International Association of Professional Hotel Night Auditors
  • Certified Guest Service Professional (CGSP)

Certifications

  • Front Office Management Certification by AHLEI
  • Certificate in Hotel Management by program
  • Certified Hotel Administrator (CHA) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Financial Services Auditor (CFSA) by IIA
  • Certificate in Hospitality Revenue Management by eCornell
  • Certified Public Accountant (CPA)
  • Certified Front Desk Representative by American Hotel & Lodging Association (AHLA)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Excel Certification - Advanced Level by Microsoft
  • ServSafe

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