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Skills

  • Equipment calibration
  • Critical incident resolution
  • Initiative analysis
  • Business operations
  • Root cause analysis
  • Automated test script development
  • Materials inspections
  • Operational improvement
  • Continuous integration (CI) implementation
  • Mentorship and Team Leadership in QA

Work Experiences

  • Achieved Employee of the Year for excellence in quality assurance.
  • Automated repetitive UI validation tasks.
  • Investigated test results that appeared to be suspect.
  • Accelerated decision-making through clear KPIs.
  • Achieved results within the first year of launching QuickBooks.
  • Achieved operational excellence.
  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Communicated test results to stakeholders.
  • Gathered and organized test data in preparation for the creation and analysis of reports.
  • Achieved 99.5% uptime within the first six months.

Summaries

  • Achieved a 78% drop in post-release defects.
  • Collaborative Quality Analyst Engineer experienced in resolving critical production defects within 48 hours, ensuring project deliverables on time for system.
  • Adept at security testing and risk mitigation, improving overall system compliance and reducing exposure to vulnerabilities by 82%.
  • Experienced Quality Control Analyst with a track record of using hands-on inspections, testing methods, and data analysis to improve products and procedures.
  • Authored automated test suites that improved release stability by 61%, ensuring both speed and quality in QuickBooks launches.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quality Analyst Engineer with 17 years of successful risk assessment and data analysis experience.
  • Achieved significant improvements in defect resolution.
  • Proven experience working directly in QA and QC functions in the process industry, with a strong understanding of general practices.
  • Bringing unrivaled technical troubleshooting and data interpretation expertise gained over 10 years of experience.

Accomplishments

  • Successfully mitigated critical security risks by leading a team to complete security audits and vulnerability assessments on QuickBooks.
  • Introduced risk-based testing approaches, resulting in a 32% reduction in critical defects during early sprints.
  • Applied advanced troubleshooting techniques to resolve complex production issues, shortening the time-to-fix for Asana by 9 days.
  • Facilitated bi-weekly sprint retrospective meetings, ensuring quality risks were proactively managed, contributing to on-time releases in 2021.
  • Implemented an automated regression test suite, decreasing testing efforts by 27% while maintaining 100% test accuracy.
  • Increased UI defect detection rate by 34% through the deployment of innovative test strategies and tools like procedure.
  • Conducted over 13 functional and non-functional tests, identifying and resolving critical bugs that improved product stability by 84%.
  • Built and executed test plans to validate UI, performance, and security standards for Adobe Creative Suite, contributing to the successful launch of metric.
  • Documented and resolved initiative which led to process.
  • Reduced localization and internationalization defects by 59% through a thorough analysis of multilingual QA testing results.

Affiliations

  • Freemason
  • National Association of Social Workers
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Affiliate, Software Quality Assurance Forum (SQA Forum)
  • Affiliate, Continuous Delivery Foundation (CDF)
  • Society of Women Engineers
  • Certified Secure Software Lifecycle Professional (CSSLP)
  • Society of Human Resource Management
  • Active Member, ISO 9001 Quality Management Working Group

Certifications

  • ISO 9001:2015 Lead Auditor Certification
  • Certified Public Accountant
  • Certified Quality Improvement Associate (CQIA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Tester Advanced Level Test Analyst (CTAL-TA)
  • ServSafe
  • Certified Quality Process Analyst (CQPA)
  • First Aid/CPR Certified
  • Certified Tester Advanced Level Technical Test Analyst (CTAL-TTA)
  • ASTQB Mobile Testing Certification

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