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Skills

  • MS Office
  • Knowledge-sharing platform creation
  • Problem resolution
  • Customer service
  • Conflict resolution in educational settings
  • Course management
  • Student plans
  • Member retention strategy
  • Innovation in adult learning strategies
  • Participant feedback evaluation

Work Experiences

  • Boosted operational efficiency by 31%.
  • Conducted peer-led learning sessions.
  • Achieved this increase over 2015.
  • Advised the chapter president on educational policy and budget allocations, leading to a 79% increase in training accessibility.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created budgeting frameworks for educational initiatives, saving the chapter $5 in operational costs while maintaining program quality.
  • Covered 4 different subject areas.
  • Created an interactive, member-driven resource library that consolidated useful educational material, boosting membership engagement by 12 points.
  • Contributed to professional advancement.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advocated the importance of continuous learning and professional development.
  • Contributed to career growth by 84%.
  • Accomplished at implementing cutting-edge educational resources that directly address member needs. Increased chapter-wide participation in workshops by 59% through structured learning modules and targeted content.
  • Boosted member engagement and professional growth by 64%.
  • Chapter Education Chairperson with 18 years of successful process improvement and cross-functional collaboration experience.
  • Achieved a 26% improvement in professional development.
  • Chapter Education Chairperson.
  • Boosted operational efficiency by 30% year-over-year.
  • Within Miscellaneous, senior Chapter Education Chairperson and outstanding performer in stakeholder engagement and project management.

Accomplishments

  • Collaborated with chapter leadership to assess educational needs, resulting in a customized curriculum that addressed metric knowledge gaps.
  • Spearheaded a new member-exclusive workshop series that drove a 79% increase in engagement within the first year.
  • Encouraged chapter-wide networking through structured study groups, boosting engagement during certification preparation courses.
  • Developed a chapter-specific onboarding curriculum, increasing new member retention by 84% over 2015.
  • Developed a set of online training modules that allowed chapter members to access tailored learning at their convenience, raising completion rates by 65%.
  • Integrated Tableau to make education sessions more interactive, resulting in a 53% improvement in knowledge retention.
  • Designed and launched mentorship programs, connecting new members with seasoned professionals, yielding a 19% increase in long-term member retention.
  • Documented and resolved program which led to procedure.
  • Established relationships with 14 industry experts for specialized training events, enhancing educational session diversity by 26%.
  • Established annual conference focused on emerging industry trends, positioning the chapter as a leader in continuing education within Phoenix.

Affiliations

  • National Speakers Association
  • Society for Organizational Learning (SoL)
  • Grant-writing Committee Member for Community Education Fundraisers
  • Association for Computing Machinery
  • Member of the Leadership Development Organization Committee
  • American Marketing Association
  • Rotary International
  • Educational Network Membership in Raleigh Region
  • Online Learning Forum Moderator for 2019 Education Innovation Series
  • Chapter Representative at the International Learning and Development Expo

Certifications

  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Nonprofit Professional (CNP) – Brightline
  • First Aid/CPR Certified
  • Certified Professional in Learning and Performance (CPLP) - Northwind
  • Leadership Development Program Certificate - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Volunteer Administration (CVA) - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)

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