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Skills

  • Customer Relationship Management (CRM) Software Proficiency
  • Cross-functional team collaboration
  • Customer service
  • RFI Scanners
  • Cross-functional training development
  • Process improvement
  • Problem resolution
  • Contract negotiation support
  • Team building
  • Business operations

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Management recognized me for providing outstanding customer service.
  • Safeguarded the store's financial interests by keeping an eye on customer behavior and keeping track of cash drawers.
  • Achieved 4% year-on-year growth in pipeline creation.
  • Analyzed and reported on sales metrics to senior management, leading to adjustments that boosted quarterly sales by 44%.
  • Learned client relations and risk assessment to help with office needs.
  • Achieved 36% operational efficiency improvement.
  • Met with customers to help them choose merchandise, locate accessories, and complete purchases.
  • Managed the projects of the sales support team and implemented methods to increase efficiency and service levels.
  • Kept my program knowledge up to date by doing budget management and cross-functional collaboration.

Summaries

  • Inventory management is a strength, as is using solution selling techniques to meet sales targets.
  • Results-oriented Miscellaneous professional with workflow optimization, data analysis, and workflow optimization strengths.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Collaborative, hardworking, and effective at prioritizing and managing multiple tasks at the same time.
  • Proficient in promoting program by leveraging vendor management and workflow optimization knowledge.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Sales Support Manager with a track record of managing key client relationships and increasing customer retention.
  • Strong technical skills and experience in data analysis.

Accomplishments

  • Assessed KPIs and created customized reports, offering senior leadership insights that fueled a 34% improvement in sales strategies.
  • Developed and maintained close relationships with vendors and suppliers, ensuring a 17% increase in on-time inventory delivery.
  • Identified supply chain inefficiencies and led efforts to resolve them, resulting in a 29% reduction in delivery times.
  • Collaborated with the analytics team to track and report on sales forecasts, leading to a more accurate sales-to-stock ratio and reducing overstock by 81%.
  • Collaborated with the marketing team to align sales strategies with branding initiatives, raising conversion rates by 66% over two years.
  • Analyzed customer buying patterns using Microsoft Excel, enabling the sales team to prioritize high-value accounts and increase sales by 57% over 18 months.
  • Coordinated sales team meeting agendas and implemented deliverables tracking, optimizing team performance by 74%.
  • Launched a digital ticketing system that allowed the team to track and resolve issues 66% faster, leading to better customer response times.
  • Executed detailed post-sale analyses to streamline processes, leading to a 51% improvement in client satisfaction scores within 18 months.
  • Analyzed CRM data to identify top-performing products and services, assisting the sales team in increasing upsell success rates by 54%.

Affiliations

  • Participant in Sales Operations Executive Forum, emphasizing the reduction of response times and team productivity improvements.
  • Certification program graduate in cross-functional leadership through Lakeside Partners, facilitating team cohesion in 2016.
  • Member of the Customer Experience Professionals Association (CXPA), enhancing customer journey management and satisfaction improvements.
  • Active member of the Sales Management Association, leveraging resources for the integration of sales and operational practices.
  • Member of the National Association of Sales Professionals (NASP) since 2021, contributing to continuous professional development in sales strategy and leadership.
  • Alumni of procedure Sales Academy with concentration in sales-support training modules and team leadership.
  • Certified Salesforce Administrator (2017) with membership in Trailblazer Community for professional development and support.
  • Enrolled in annual LinkedIn Sales Navigator Power User group, utilizing software tools for client lead engagement and escalation.
  • Contributor to Sales Enablement Society initiatives around enhancing client engagement and product knowledge.
  • Member of the Association for Talent Development (ATD), with a focus on sales team training and retraining programs.

Certifications

  • Certified Customer Experience Professional (CCXP) by CXPA - 2022
  • Certified Sales Operations Specialist (CSOS) - Beacon Labs
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • Certified Inside Sales Professional (CISP) by AA-ISP - 2022
  • Association for Project Management (APM)
  • Microsoft Certified Azure Fundamentals 2023
  • Google Ads Search Certification - 2023
  • American Academy of Financial Management (AAFM)
  • Professional Certified Marketer (PCM®): Sales Management Certification
  • Microsoft Certified Systems Engineer (MCSE)

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