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Skills

  • Collaborative problem-solving
  • MS Office
  • Team building
  • Standard equipment
  • Relationship development
  • Budget Forecasting and Monitoring
  • Problem resolution
  • Budget management and cost reduction
  • Policy and procedure modification
  • Scheduling

Work Experiences

  • Completed 6 employees' bi-weekly payroll.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved 79% higher retention.
  • Audited existing workflow processes.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Was in charge of billing, collection, and reporting for an office that generated over $8 per year.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.

Summaries

  • Power BI expert with database management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recruiting established talent in stakeholder engagement and workflow optimization for Task Supervisor.
  • Achieved a 39% increase in team productivity.
  • Achieved 55% higher efficiency.
  • French and German are both conversational.
  • Meticulous Task Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using QuickBooks.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Achieved 11 hours of time savings per week.
  • Task Supervisor with 12 years of successful team leadership and data analysis experience.

Accomplishments

  • Facilitated daily and weekly team meetings, resulting in the timely resolution of bottlenecks and a 61% increase in project completion rates.
  • Guided and mentored a group of 2 junior supervisors, leading to 11 promotions in a span of 2019.
  • Led task prioritization efforts during peak operational periods, achieving 12% on-time delivery for all critical projects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed scheduling and task prioritization for a multidisciplinary team, resulting in effective time management and project completion 16 months ahead of schedule.
  • Provided training and guidance to team members on best practices in workflow management, resulting in a measured reduction of errors by 57%.
  • Implemented a new task tracking system that improved deadline adherence by 80% across multiple teams.
  • Provided strategic oversight to a task force charged with framework, finishing 14 months ahead of schedule and under budget by 44%.
  • Developed and implemented process improvements that streamlined operations, increasing task completion efficiency by 25%.
  • Established a tracking system for all open tasks, streamlining communication and reducing task update delays by 80%.

Affiliations

  • Institute for Supply Management (ISM) – Annual Strategic Task Allocation Symposium
  • Decision Sciences Institute (DSI) – Business Systems and Analytics Track
  • American Medical Informatics Association
  • International Association for Continuing Education and Training (IACET)
  • Scrum Alliance Certified ScrumMaster OSHA
  • National Society of Leadership and Success (NSLS)
  • Association for Supply Chain Management (APICS)
  • Certified Professional Co-Active Coach (CPCC) - 2018
  • Association of Information Technology Professionals
  • American Society of Association Executives (ASAE)

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Team Leadership (CTL) - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Google Certified Professional Cloud Architect
  • Certified Supervisor Safety (CSS) - National Safety Council (NSC)
  • Certified Lean Six Sigma Green Belt (CLSSGB) - Lakeside Partners
  • Compliance and Regulatory Affairs Certification (CRAC) - Lakeside Partners

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