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Skills

  • Increased patient satisfaction scores
  • Medical terminology proficiency
  • Payment collection
  • Ability to work under time-sensitive conditions
  • Supervision
  • First Aid/CPR
  • Operational improvement
  • Project organization
  • Problem resolution
  • Collaboration across departments (billing, insurance)

Work Experiences

  • Decreased patient wait times by 22%.
  • Created custom reports from Adobe Creative Suite to track patient demographics, used by management in annual planning.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Achieved 100% records readiness for daily hospital rounds.
  • Conducted eligibility checks monthly.
  • Designed and implemented an online pre-registration tool, improving patient preparedness by 72% before arrival.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Assisted non-English speaking patients by utilizing translation services, ensuring clear communication during registration.
  • Demonstrated attention to detail.
  • Contributed to 17% improvement in patient satisfaction scores.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assisted non-English speaking patients.
  • Emergency Room Registration Clerk with 3 years of successful vendor management and risk assessment experience.
  • Adept at juggling multiple responsibilities.
  • Within Customer Service, senior Emergency Room Registration Clerk and outstanding performer in performance reporting and team leadership.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Committed to ongoing professional development.
  • Clear understanding of data analysis and workflow optimization as well as vendor management training.

Accomplishments

  • Revised engineering registration workflows resulting in a 44% improvement in patient satisfaction scores.
  • Addressed and resolved patient intake discrepancies, speeding up time to treatment by 77%.
  • Optimized internal workflow procedures for quicker identification of insurance issues, decreasing billing errors by 76%.
  • Coordinated with insurance verification teams to resolve coverage issues, accelerating registration timelines by 51%.
  • Resolved product issue through consumer testing.
  • Collaborated with the billing department to optimize patient accounts reconciliation, reducing outstanding balances by 54%.
  • Assisted clinical staff by improving patient documentation workflows, leading to 42% improvement in inter-departmental communication.
  • Executed daily admission workflows with speed and precision, processing 15 patients per shift while maintaining quality checks.
  • Registered emergency room patients efficiently, handling 7+ registrations per day in a high-stress environment.
  • Collaborated with patients, clinical staff, and insurers for efficient management of patient transitions and discharge instructions.

Affiliations

  • Healthcare Business Management Association (HBMA)
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Medical Group Management Association (MGMA)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Certified Healthcare Access Manager (CHAM) – 2024 Certification
  • Project Management Institute
  • Clinical Documentation Improvement Practitioners Association (CDI PA)
  • American Medical Billing Association (AMBA)
  • Healthcare Advisory Board - Affiliate Member method

Certifications

  • Certified Public Accountant
  • Health Information Management (HIM) Certification 2022
  • Hospital Patient Services Professional Certification (HPSP) - 2015
  • Medical Billing Certification - American Health Information Management Association (AHIMA)
  • Certified Emergency Nurse (CEN) process
  • CPR/First Aid Certification - system
  • Phlebotomy Technician Certification (CPT) - National Healthcareer Association
  • Medical Records Specialist Credentials - Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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