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Skills

  • Efficient patient account reconciliation processes
  • Collaboration with nursing and medical staff
  • Relationship development
  • Appointment scheduling
  • Front-end Revenue Cycle Management
  • First Aid/CPR
  • Increased patient satisfaction scores
  • Medical data entry (100% accuracy)
  • Organization
  • Electronic Health Records (EHR) Systems

Work Experiences

  • Assisted over 13 walk-in patients monthly, contributing to 23% improvement in patient satisfaction scores.
  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Decreased patient wait times by 22%.
  • Used ServiceNow to make appointments.
  • Collaborated with medical and nursing staff.
  • Delivered swift and accurate patient registration.
  • Achieved 100% records readiness for daily hospital rounds.
  • Assisted patients in securing coverage.
  • Was in charge of compiling and reviewing medical records.
  • Designed an online pre-registration tool.

Summaries

  • Complete patient education is a success.
  • Adept at handling insurance verification challenges.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Within Customer Service, senior Emergency Room Registration Clerk and outstanding performer in performance reporting and team leadership.
  • Certified Emergency Room Registration professional with 15 years in customer-focused roles. Known for enhancing patient satisfaction scores by 55% while managing high-pressure situations with grace and efficiency.
  • Adept at handling complex registration scenarios.
  • Bringing 4 years of experience.
  • Achieved Top Performer for improving patient satisfaction scores by 63% through exceptional customer service and process improvement strategies in a high-volume emergency room setting.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at juggling multiple responsibilities.

Accomplishments

  • Optimized internal workflow procedures for quicker identification of insurance issues, decreasing billing errors by 76%.
  • Revised engineering registration workflows resulting in a 44% improvement in patient satisfaction scores.
  • Collaborated with team of 3 in the development of standard.
  • Effectively registered 12 patients daily during high-volume hours, ensuring efficient flow and reducing wait times.
  • Consistently maintained accurate patient data records with an error rate below 28% through regular audits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with patients, clinical staff, and insurers for efficient management of patient transitions and discharge instructions.
  • Investigated and resolved insurance pre-authorization issues, converting rejected claims into approvals, securing an additional 7 in ER revenue.
  • Registered emergency room patients efficiently, handling 7+ registrations per day in a high-stress environment.
  • Used Asana to expedite and verify patient insurance details, reducing claim rejections by 69%.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • National Association of Healthcare Access Management (NAHAM)
  • National Association of Social Workers
  • Healthcare Financial Management Association (HFMA)
  • Jaycees
  • Rotary International
  • International Association of Privacy Professionals (IAPP)
  • Certified Medical Administrative Assistant (CMAA) – 2016 Certification
  • Health Informatics Program, Vantage – Member
  • Certified Revenue Cycle Representative (CRCR) – 2015 Certification

Certifications

  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators
  • Hospital Patient Services Professional Certification (HPSP) - 2015
  • Certified Patient Account Representative (CPAR) - 2022
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Medical Coding and Billing Specialist - 2022
  • Health Information Management (HIM) Certification 2022
  • Medical Records Specialist Credentials - Lakeside Partners
  • Certified Public Accountant
  • CompTIA A+ Technician

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