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Skills

  • Customer experience enhancement
  • First Aid/CPR
  • Budget development
  • Product development
  • Automated data processing tools
  • Operational improvement
  • Benefits cost-saving initiatives
  • Data analytics for claims monitoring
  • Customer service
  • Communications

Work Experiences

  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Kept the program workspace clean and organized by working closely with employees to systemize tasks.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • By evaluating the effectiveness of procedure and method projects, I was able to increase profits.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every two years.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • In developing policies, managing system activities, and taking improved, be strategic.
  • Composed persona with a strong sense of motivation.
  • Strong track record of developing precise and targeted business operations plans, managing procedure areas, evaluating performance, and implementing change.
  • Expertise in technology and product development.
  • Within Miscellaneous, senior Group Insurance Administrator and outstanding performer in data analysis and strategic planning.
  • Accomplished in proactive audit management.
  • Accomplished Group Insurance Administrator.
  • Veteran Group Insurance Administrator with exceptional quality assurance and vendor management abilities.
  • Known for leading method employees to complete initiative tasks and for success in standard industries.

Accomplishments

  • Simplified employee claims process by integrating automation tools within system, reducing manual claims processing efforts by 80%.
  • Resolved escalated insurance-related claims issues within 4 days on average, significantly improving internal turnaround times for case resolution.
  • Documented and resolved process which led to procedure.
  • Coordinated with carriers to resolve claims discrepancies, improving payment accuracy by 27% within the first 11 months.
  • Managed a diverse portfolio of 17 clients, ensuring timely policy renewals and maintaining a 30% client satisfaction rate.
  • Streamlined insurance plan documentation processes, reducing operational bottlenecks and improving efficiency by 44% involving HR, finance, and external vendors.
  • Reduced employee turnover by 48% by enhancing benefit offerings and creating transparent communication channels for plan information.
  • Reduced inappropriate claims submissions by 28% through targeted employee education on eligibility criteria and documentation requirements.
  • Prepared and delivered quarterly reports to senior management, detailing key performance indicators and suggesting proactive strategies to manage group insurance expenses.
  • Provided expert guidance in resolving high-priority benefit issues, reducing employee complaints by 50% over a 4-month period.

Affiliations

  • Society of Human Resource Management
  • National Alliance for Insurance Education and Research
  • International Association of Administrative Professionals
  • American Marketing Association
  • Health Care Administrators Association (HCAA)
  • International Association of Insurance Supervisors (IAIS)
  • Employee Benefits Institute of America (EBIA)
  • Toastmasters
  • National Association of Health Underwriters (NAHU)
  • International Foundation of Employee Benefit Plans (IFEBP)

Certifications

  • Certified Healthcare Reform Specialist (CHRS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Certified Plan Sponsor Professional (CPSP)
  • Certified 401(k) Plan Administrator
  • Associate, Customer Service (ACS) - Life & Health Track
  • Advanced Certificate in Benefits Communication, 2019
  • Certified Compliance & Ethics Professional (CCEP)
  • Certified Self-Funding Specialist (CSFS)

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