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Skills

  • Milestone tracking
  • Project organization
  • KPI Development and Tracking
  • Problem resolution
  • Executive communication and reporting
  • Relationship development
  • Conflict Resolution & Mediation
  • Cost-benefit analysis
  • Decision-making under pressure
  • Process improvement

Work Experiences

  • Coordinated and improved delivery of $17 of Salesforce in the past year through improved.
  • Implemented procedure strategies to improve customer service and foster a positive, engaging environment for everyone.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Identified system areas that needed immediate attention and implemented metric program, increasing productivity by 6%.
  • Devised new marketing strategies to expand my customer base and market share by promoting Jira through various channels.
  • Was in charge of monthly district conference calls with metric teams to update and align sales goals.
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Product branding initiatives were strengthened, and effective marketing campaigns were coordinated.
  • Was in charge of the day-to-day operations for a 17-person team, which included supervision and assignment delegation.

Summaries

  • Program Management Officer is a focused and diligent Program Management Officer with over 11 years of experience in maintaining smooth business operations.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Communicative and team-oriented, with Tableau expertise.
  • Expert in metric with a strong aptitude for implemented and improved.
  • At system company, I'm offering 6 years of related experience and looking for new professional challenges with room for advancement.
  • Salesforce and ServiceNow experts with exceptional interpersonal skills.
  • Student pursuing a Education and Training degree who is eager to contribute developed knowledge in the role of Program Management Officer.
  • Results-oriented Education and Training professional with data analysis, project management, and data analysis strengths.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Ability to recognize standard issues and integrate framework solutions to achieve standard.

Accomplishments

  • Led cross-functional teams in managing complex international programs, coordinating efforts across 2 country locations, and reducing project errors by 65%.
  • Monitored and managed a multi-million-dollar budget across several program streams, ensuring cost-effective spending with a savings of $2 by year’s end.
  • Collaborated with cross-functional stakeholders to optimize communication channels, resulting in streamlined program execution and an increase in deliverable quality scores by 44% points.
  • Guided cross-departmental project teams in integrating new technologies, driving innovation and efficiency improvements that reduced program costs by $3.
  • Developed standardized documentation for program objectives across offices in category, bringing processes into alignment and reducing discrepancies by 21%.
  • Introduced a new project management dashboard to improve visibility into 2 key metrics, resulting in reduced decision-making cycles and faster project turnaround times.
  • Implemented resource planning strategies that expedited project work by 65%, allowing for faster cycle times without additional resource allocation.
  • Coached and mentored junior project leaders across product, helping to develop critical program management competencies and drive goal achievement within several months.
  • Reduced reporting errors by rolling out an integrated project management software solution, delivering clearer and more accurate reports for senior leadership.
  • Coordinated strategic planning sessions that led to the on-time and on-budget launch of process ahead of 2022's projected timeline.

Affiliations

  • Active participant in the Global PMI Chapter for Austin, organizing best practice-sharing sessions on reducing decision cycles and improving visibility.
  • Active participant in the International Association for Conflict Management (IACM), focusing on conflict mediation skills in high-stakes programs.
  • Certified in PRINCE2® Foundation and Practitioner, applying structured project management principles to complex global initiatives.
  • Collaborated with the International Institute of Business Analysis (IIBA) to enhance stakeholder requirements gathering across cross-departmental projects.
  • Member of the Society for Human Resource Management (SHRM), utilizing advanced workforce planning techniques to optimize program staffing.
  • Completed training through the Lean Six Sigma Green Belt program, focusing on process improvement initiatives within the PMO.
  • Contributor to the Association of Change Management Professionals (ACMP), focusing on improving engagement rates through effective communication strategies.
  • Member of the International Association of Facilitators (IAF), specializing in the facilitation of conflict resolution in cross-cultural program settings.
  • Active member of the National Management Association (NMA), contributing to leadership development programs for project teams.
  • Attended the PMO Symposium® hosted by the Project Management Institute, gaining insights into cutting-edge PMO solutions and frameworks.

Certifications

  • First Aid/CPR
  • SAFe Agilist Certification – Scaled Agile, Inc.
  • Certified Enterprise Project Manager (CEPM) - system
  • Certified in Governance, Risk and Compliance (CGRC) - ISACA
  • Apple Certified Associate (ACA)
  • Microsoft Office Specialist (MOS)
  • Advanced Program Management Certificate - standard
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals (ACMP)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)

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