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Skills

  • Problem resolution
  • Report writing
  • Business operations
  • Proficient in French
  • MS Office
  • Baggage assistance
  • Team Leadership
  • Dinner service planning
  • Tourism development
  • Relationship development

Work Experiences

  • Raised the stakes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.
  • Improved locomotive material expense tracking by 13%.
  • Responded quickly to customer concerns and resolved program issues using vendor management and quality assurance.
  • Ensured
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Advised

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 49% reduction in equipment damage.
  • Consistently delivered on-time events.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Adept at streamlining artist and crew travel logistics.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Tour Manager is a multi-talented Tour Manager who is consistently rewarded for planning and operational improvements.
  • Among his accomplishments is the creation of a framework app for use in the program industry.
  • Achieved financial savings by 59%.
  • Adopted digital tracking and scheduling systems early.

Accomplishments

  • Researched
  • Developed
  • Designed and implemented health and safety protocols for crew and performers, achieving a 34% reduction in injuries or health incidents year-over-year.
  • Documented
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Built and maintained positive, long-term relationships with key sponsors by delivering exceptional promotional value, generating $13 in additional tour support.
  • Recorded
  • Monitored
  • Proposed
  • Consulted

Affiliations

  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • National Association of Corporate Directors (NACD) for Entertainment Executives
  • Association for Computing Machinery
  • Association of Arts Administration Educators (AAAE)
  • International Tour Management Institute (ITMI)
  • Association of Performing Arts Professionals (APAP)
  • Jaycees
  • Touring Professionals Alliance
  • International Music Managers' Forum (IMMF)

Certifications

  • Certified Health and Safety Officer for Touring Events by OSHA 2023
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Performance and Tour Risk Assessor by Northwind
  • First Aid/CPR/AED Certification by category
  • Certified Public Accountant (CPA)
  • Certified Professional in Talent Management (CPTM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Music Industry Essentials Certificate by system in partnership with NYU Clive Davis Institute
  • Certified Protection Officer (CPO)

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