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Skills

  • Bilingual communication skills
  • Inspection reviews
  • Team liaison
  • Hardware evaluation
  • Budget management for janitorial supplies
  • Client assessment and analysis
  • Cost reduction strategies
  • Clerical support
  • Risk management processes and analysis
  • Interpersonal and written communication

Work Experiences

  • Light fixtures were dismantled, cleaned, and replaced.
  • Adjusted processes involving high-usage equipment.
  • Completed top-to-bottom sanitation of metric.
  • Coordinated with other subcontractors during major renovation projects to maintain clean, hazard-free work environments.
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Coordinated with external contractors.
  • Coordinated with external contractors to execute deep cleaning projects during non-operational hours, avoiding any disruption to the client’s business.
  • Collaborated with facility managers to secure retractable cleaning contracts at framework sites, resulting in a 71% growth in recurring revenue.
  • Files, desktops, office glass, partitions, doors, and walls were all washed and spot-cleaned.
  • Set up chair and table racks, set up arrangements, and handed out decorations to prepare facilities for special events.

Summaries

  • Adaptable and detail-oriented, capable of overseeing large-scale janitorial operations during both regular events and time-sensitive emergencies.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Collaborated with subcontractors and managers to maintain safe working environments in renovation settings, reducing project delays due to hazards by 81%.
  • Developed a specialized waste disposal protocol.
  • Consistently received top ratings in client satisfaction reports.
  • Achieved a 21% reduction in materials costs.
  • Collaborated with subcontractors and managers.
  • Covered Salesforce equipment usage.

Accomplishments

  • Streamlined
  • Chosen as a primary subcontractor for a Summit Group facility due to timely project delivery and consistent achievement of cleanliness standards.
  • Won
  • Developed
  • Identified inefficiencies in cleaning processes and restructured workflows, leading to a time savings of 20% per shift and increased satisfaction among staff.
  • Devised preventative maintenance schedules for high-traffic areas, minimizing the need for reactive cleaning services by 71%.
  • Monitored
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Consulted

Affiliations

  • Affiliation with the International Executive Housekeepers Association (IEHA) – Active since 2015
  • ISSA Cleaning Industry Management Standard (CIMS) Green Building Certification – 2015
  • Affiliated with the Windows Cleaning Resource Association (WCRA) – 2017
  • Certification in Commercial Building Sanitation, Building Service Contractors Association International (BSCAI) – 2017
  • Certified in Comprehensive Safety and Health through OSHA – 2022
  • Member, International Janitorial Cleaning Services Association (IJCSA) – 2015-Present
  • Completed the Certified Custodial Technician Program, Cleaning Management Institute (CMI) – 2015
  • Affiliated with the Global Biorisk Advisory Council (GBAC) for advanced infection control and disinfection strategies – 2021-Present
  • Participated in the National Association of Floor Covering Technicians (NAFCT) training on floor care restoration – 2017
  • Certified Green Janitorial Professional under GS-42, EcoLabel – 2024

Certifications

  • Certified Recycling Technician for Facilities Management (CRTFM)
  • Certified Custodial Technician (CCT)
  • Certified Industrial Cleaning Specialist (CICS)
  • Certified Toilet and Restroom Cleaning Professional (CTRCP) from framework
  • National Association of Certified Building Contractors (NACBC) Certification in Sanitation
  • Certified Water Damage Restoration Technician (WRT) from the IICRC
  • CPR/AED Certification from Ironclad Systems - 2021
  • Basic First Aid Certification through Harbor & Co. - 2016
  • IICRC Hard Floor Care Technician Certification
  • Data and Privacy Protection Training for Facilities Vendors

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