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Skills

  • Contract negotiation/review/drafting
  • Safety measures
  • Heavy lifting
  • Excellent with kids
  • Operations management
  • Domestic and International Experience
  • Budgeting
  • Music showcase training
  • Product ordering
  • Tax preparation

Work Experiences

  • Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
  • Replaced out-of-stock items with new QuickBookss to satisfy dissatisfied customers.
  • Created and maintained a detailed database to develop promotional sales.
  • Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • In the top 7% of employees for successful automated.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.

Summaries

  • Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns.
  • Customer Service Representative with experience working in a variety of process and customer service environments.
  • Motivated to keep customers happy and contribute to the company's success.
  • Administrative Customer Service proactive with experience in providing support and resolving customer complaints.
  • Hardworking Administrative Customer Service with 11 years of telecommuting experience meeting customer needs.
  • Jira expert with experience in client relations services.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Administrative Customer Service is a driven Administrative Customer Service who is looking to advance professionally by bringing his or her skills to a dynamic, growth-oriented position at Harbor & Co..
  • Bring extensive high-call volume experience working with process consumers spanning 9 years.
  • Dedicated to exceeding expectations and leading the team to success.

Accomplishments

  • Developed efficient workflows for order fulfillment, decreasing delays by 60% and improving customer satisfaction.
  • Implemented a streamlined escalation protocol using process, reducing issue resolution time by 79%.
  • Won
  • Design: Responsible for creative design for prominent category.
  • Advised
  • Documented
  • Consulted
  • Created customized communication strategies for key accounts, contributing to a 63% retention improvement in one year.
  • Represented
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Administrative process streamlining session, completed through online learning platform Jira, 2016
  • Completed Customer Service Excellence Certification, Meridian, 2021
  • Member, International Customer Service Association (ICSA) framework
  • Participant, National Administrative Professionals Day Events, 2021
  • Continuous member of the Administrative Professionals Network (APN), 2024 - Present
  • Affiliated with Customer Experience Professionals Association (CXPA), 2022 - Present
  • Member, American Association of Administrative Professionals (AAAP), 2017 - Present
  • Certified in Customer Support Systems via QuickBooks, 2018
  • Presented key findings from administrative operations research at process, 2022
  • Organized large cross-departmental client satisfaction roundtables and focus groups in collaboration with system

Certifications

  • Effective Virtual Administration Certification by HubSpot
  • Advanced Customer Communication Techniques Certification by framework
  • Certified Salesforce Administrator by Salesforce
  • Certified Service Desk Professional (CSDP) by Service Desk Institute (SDI)
  • Process Improvement for Customer Service Certification by process
  • Certified Administrative Professional (CAP) by International Association of Administrative Professionals (IAAP)
  • Certified Customer Experience Professional (CXPA) by Customer Experience Professionals Association
  • Bilingual Customer Service Certification (English/Spanish or other languages) by Brightline
  • Fundamentals of Digital Customer Service Platforms by system
  • Conflict Resolution and Communication Skills Certification by Beacon Labs

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