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Skills

  • Training program development
  • Lead generation
  • Planning and coordination
  • Team building
  • Creating process documentation and manuals
  • Contract development and management
  • Change Management
  • Project organization
  • Operational improvement
  • Issue and conflict resolution

Work Experiences

  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.
  • Entered customer data into the Power BI system, ensuring that financial and personal information was kept safe.
  • Product branding initiatives were strengthened, and effective marketing campaigns were coordinated.
  • Achieved a 47% improvement in audit scores.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Improved the overall efficiency and productivity of the team.
  • Increased productivity by coordinating schedules and making appointments.
  • Created three years schedules for Recertification Managers to ensure that every shift was well-staffed during holidays and busy periods.
  • Trained Recertification Managers and Recertification Managers in customer service initiatives, resulting in a client retention rate of 7% in 8 the past year.
  • Coordinated and improved delivery of $7 of Power BI in three years through optimized.

Summaries

  • Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
  • Professional with 10 years of experience in the Miscellaneous sector.
  • By leveraging a tenacious approach and strong attention to detail, forward-thinking Recertification Manager is capable of producing high-quality category work.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Miscellaneous practices and market conditions expert.
  • Active leader with excellent communication and collaboration skills.
  • Motivational leader and organizational problem-solver with superior supervisory, team-building, and customer-service abilities.
  • Recertification Manager and team leader with 16 years of experience in method settings.
  • With over 14 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Implemented a risk assessment framework to proactively address potential certification compliance issues, reducing non-compliance incidents by 38%.
  • Revamped recertification documentation practices, improving data integrity and cutting discrepancies by 24%.
  • Collaborated with cross-functional teams to develop standardized processes, reducing certification processing time by 81% in three years.
  • Led the overhaul of a manual recertification process, resulting in a digital solution that cut down manual errors by 65% and reduced processing time by 82%.
  • Created robust workflows that integrated multiple departments, ensuring consistent recertification processing without delays.
  • Developed a comprehensive audit process, enhancing compliance by 85% across 4 departments over several months.
  • Negotiated renewal contracts with certification bodies, saving the company 13 in recertification fees annually.
  • Implemented data-driven decision making processes using HubSpot, improving overall certification tracking by 83%.
  • Led a detailed analysis of expiring certifications, reducing compliance gaps by 32% and ensuring adherence to Miscellaneous standards.
  • Instituted a bi-annual compliance training program, enhancing employee understanding of regulatory frameworks and resulting in 56% improvement in departmental compliance.

Affiliations

  • Member, Association for Talent Development (ATD), specializing in Training & Recertification
  • Advisory Board Member, National Association of Boards of Certification
  • Board Member, Recertification Strategy Committee for Miscellaneous
  • Member, Society for Quality Education in Healthcare (SQEH)
  • Volunteer, Recertification Review Board for Miscellaneous, Raleigh, 2018
  • Active Member, American Society for Quality (ASQ)
  • Certified Lean Six Sigma Green Belt, 2015 focusing on Recertification Processes
  • Member, Health Information Management Systems Society (HIMSS)
  • Participant, Healthcare Recertification Innovation Workshop, Raleigh, 2018
  • Member, Medical Group Management Association (MGMA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Project Management (CPPM) - process
  • Certified Professional in Learning and Performance (CPLP) – Association for Talent Development (ATD)
  • Advanced Customer Service Management Certification - Northwind
  • Salesforce
  • Certified Public Accountant (CPA)
  • Change Management Certification - Association of Change Management Professionals (ACMP)
  • Certified Quality Auditor (CQA) - American Society for Quality (ASQ)
  • ISO 14001 Lead Auditor Certification - International Organization for Standardization (ISO)
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)

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