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Skills

  • Safety measures
  • CRM Systems
  • Excel in category
  • Microsoft Office
  • Product ordering
  • Computer literate
  • Results-oriented
  • Customer satisfaction
  • Multi-Task Management
  • Cold calling

Work Experiences

  • Kept track of everything.
  • Ensured
  • Identified appropriate process solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Solved
  • Started it.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Reduced
  • Recommendation
  • Responded quickly to customer concerns and resolved system issues using quality assurance and data analysis.
  • In charge of day-to-day operations and equipment maintenance in the procedure department.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Service-driven
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Skills in strategic planning and data analysis are available.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Articulate
  • Motivated individual.
  • Ambitious
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Focused on customer service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in reducing administrative errors in patient scheduling by 46%, contributing to smoother operational flow.
  • Trained 2 new hires on patient management software, resulting in faster team onboarding and performance improvement.
  • Maintained accurate waiting room flow for over 3 daily patients, ensuring a seamless experience for both patients and staff.
  • Handled 6 patient services per day, ensuring a smooth and efficient patient flow in a high-volume medical office environment.
  • Assisted in the development and rollout of a new front desk technology platform, reducing patient check-in time by 68% minutes.
  • Handled 6 patient interactions daily, consistently improving patient experience scores by 62% year-over-year.
  • Significantly improved team’s time management abilities through delegation and scheduling techniques, resulting in 70% increased operational efficiency.
  • Resolved product issue through consumer testing.
  • Tracked patient lab results and coordinated follow-up appointments for more than 16 patients monthly, ensuring continuity of care.

Affiliations

  • Completed certification program in Medical Office Administration from Cedar Works, focusing on patient flow efficiency and insurance management.
  • Affiliated with the Healthcare Financial Management Association (HFMA), specializing in accounts receivable strategies and compliance.
  • Member of the American Academy of Professional Coders (AAPC), with ongoing training in medical coding and compliance best practices.
  • Led patient advocacy and feedback sessions as part of the framework 'Patient Service Excellence' annual conference in 2015.
  • Graduate of the Professional Health Information Management (PHIM) program at Meridian, prepared to enhance patient record accuracy and compliance.
  • Affiliated with Patient-Centered Primary Care Collaborative (PCPCC), advancing the role of patient services in coordinated care models.
  • Member of the American Association of Healthcare Administrative Management (AAHAM), focusing on patient access and revenue cycle.
  • Associate member of the Medical Group Management Association (MGMA), participating in discussions on administrative best practices.
  • Participated in patient onboarding optimization initiatives led by the Association for Patient Experience (AFPE).
  • Constant participant in medical billing and coding webinars hosted by NAHAM and AAHAM for professional and technical development.

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Healthcare Insurance Specialist (CHIS) from America’s Health Insurance Plans (AHIP)
  • Medical Spanish Proficiency from initiative (for bilingual professionals)
  • Certified Outpatient Coder (COC) from the AAPC
  • Certified Billing and Coding Specialist (CBCS), from the National Healthcareer Association (NHA)
  • Medical Coding and Reimbursement Program Completion Certificate from process
  • Certified Professional in Patient Access Services (CPPAS) from the National Association of Healthcare Access Management (NAHAM)
  • Certified Nursing Assistant (CNA) from metric
  • Medical Office Administration Certificate from initiative
  • Financial Counseling in Healthcare Certification from The National Health Finance Academy

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