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Skills

  • MS Office
  • Customer service
  • Curriculum development for healthcare IT systems
  • Data entry
  • Epic Radiant system training delivery
  • Epic Radiant workflow troubleshooting
  • Problem resolution
  • Facilitating seamless Epic Radiant upgrades
  • Compliance with healthcare IT standards
  • Project organization

Work Experiences

  • Used performance reporting and quality assurance to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 7 new accounts.
  • Used Salesforce to create training for framework employees, resulting in a 5% increase in company retention and productivity.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Aligned Epic Radiant training initiatives with clinical outcomes.
  • Assessed the effectiveness of Epic Radiant user training.
  • Achieved improvements within 2019.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.

Summaries

  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Workday expert and Microsoft Excel user.
  • Accomplished Epic Radiant Trainer.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Ready to put 12 years of experience to work in a long-term, challenging position.
  • Epic Credentialed Trainer, Radiant is a multi-talented Epic Credentialed Trainer, Radiant who is consistently rewarded for planning and operational improvements.
  • An outgoing personality with a hands-on, creative approach.
  • Epic Credentialed Trainer, Radiant with 8 years of successful data analysis and project management experience.
  • Supporting hardware and software issues for framework computer systems is a skillful Epic Credentialed Trainer, Radiant.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.

Accomplishments

  • Reduced configuration-related downtime by 45% following comprehensive Epic Radiant training delivered across 18 hospital departments.
  • Collaborated with hospital IT and radiology departments to upgrade and teach new Epic Radiant workflows, ensuring smooth transitions with no operational disruptions.
  • Developed interactive breakout sessions for Epic Radiant trainees that allowed for hands-on, practical experience, decreasing overall training time by 17 hours per participant.
  • Managed a cohort of 6 healthcare professionals through their Epic Radiant credentialing, with 44% successfully meeting certification requirements on the first attempt.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and executed cross-functional Epic Radiant training sessions, resulting in a 53% improvement in radiology reporting accuracy.
  • Piloted a new streamlined certification process for Epic Radiant, cutting certification time by 15 hours and increasing pass rates by 23%.
  • Documented and resolved standard which led to initiative.
  • Simplified Epic Radiant training materials for end-users, helping to reduce overall system-related support requests by 73% over 11 months.
  • Delivered training to 9 new hires on Epic Radiant functionalities, leading to a 28% improvement in operational efficiency post-implementation.

Affiliations

  • Association for Talent Development (ATD) Healthcare Community
  • Epic Radiant Trainers Community of Practice
  • National Association for Healthcare Quality (NAHQ)
  • Radiological Society of North America (RSNA)
  • Society for Advanced Clinical Education in Radiology (SACER)
  • International Clinical Educators and Trainers Group
  • American Health Information Management Association (AHIMA)
  • Epic Credentialed Trainer Alumni Group
  • Freemason
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Specialists in Business Intelligence (CSBI) for Healthcare
  • Certified Public Accountant
  • Health Information Technology Professional (HIT)
  • Certified Professional in Healthcare Information & Management Systems (CPHIMS)
  • Epic Systems Application Support Analyst Certification
  • ServSafe
  • First Aid/CPR Certified
  • Certified Diagnostic Radiologic Technologist (CDRT)
  • Lean Healthcare Certification – Process Improvement for IT
  • Certified Business Analysis Professional (CBAP)

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