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Skills

  • Curriculum development for healthcare IT systems
  • Mac systems
  • End-user support for Epic Radiant
  • Budgets
  • Project organization
  • Process improvement
  • Customer service
  • Operational improvement
  • System equipment
  • Analyzing results from training evaluations

Work Experiences

  • Used performance reporting and quality assurance to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Achieved a 82% improvement in user satisfaction surveys.
  • Adjusted Radiant training content.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Authored a learning evaluation framework.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Collaborated with IT teams and Radiology staff.
  • Coached radiological staff through workflow efficiency improvements within Epic Radiant, resulting in a $7 increase in annual departmental revenues.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Summaries

  • An outgoing personality with a hands-on, creative approach.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on system, program, and framework.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Epic Credentialed Trainer, Radiant with 8 years of successful data analysis and project management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Promotes vendor management and project management skills that are dynamic.

Accomplishments

  • Developed training metrics and reporting tools that helped identify and address proficiency gaps in Epic Radiant use, improving radiology department output by 39%.
  • Facilitated 17 interactive training sessions on Epic Radiant customization features, resulting in radiology departments successfully reducing redundant processes by 74%.
  • Collaborated with team of 10 in the development of process.
  • Supported and coached Epic Radiant superusers in streamlining reporting functionalities, enhancing report accuracy by 53% in departmental audits.
  • Trained 17 radiology staff on integration between Epic Radiant and other EHR modules, increasing workflow efficiency by 55%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Piloted a new streamlined certification process for Epic Radiant, cutting certification time by 15 hours and increasing pass rates by 23%.
  • Collected and analyzed training feedback from 9 participants to recommend system optimization strategies, contributing to a 21% reduction in training time for Epic Radiant users.
  • Resolved product issue through consumer testing.
  • Improved the onboarding time of radiological staff by 79% through personalized training plans aligned with Epic Radiant implementation guidelines.

Affiliations

  • Electronic Health Record Association (EHRA)
  • Society for Diagnostic Medical Sonography (SDMS)
  • Healthcare Information and Management Systems Society (HIMSS) Epic Best Practices Group
  • Global Alliance on Telemedicine and Digital Radiology
  • Pacific Northwest Epic Radiant Users Group
  • Epic Users’ Group (EUG)
  • Epic Credentialed Trainer Alumni Group
  • American Health Information Management Association (AHIMA)
  • Freemason
  • International Trainers Network for EHR Systems

Certifications

  • Apple Certified Associate (ACA)
  • Epic Systems Application Support Analyst Certification
  • Certified Public Accountant
  • Epic Resolute Certification
  • First Aid/CPR Certified
  • Certified Specialists in Business Intelligence (CSBI) for Healthcare
  • Certified Business Analysis Professional (CBAP)
  • Lean Healthcare Certification – Process Improvement for IT
  • Health Information Technology Professional (HIT)
  • CompTIA A+ Technician

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