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Skills

  • Calendar synchronization with multiple physicians
  • Strong organizational skills
  • Organization
  • Insurance verification and updates
  • Customer service
  • Proficiency in initiative
  • Relationship development
  • Project organization
  • MS Office
  • First Aid/CPR

Work Experiences

  • Developed a tracking system for patient follow-ups, reducing forgotten appointments by 23% and increasing patient retention.
  • Adhered to HIPAA regulations.
  • Collaborated with case managers.
  • Accurately verified patient insurance.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Enhanced appointment efficiency.
  • Achieved a 36% improvement in appointment scheduling efficiency.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Adjusted scheduling protocols.
  • Coordinated appointment requests in critical situations.

Summaries

  • HubSpot advanced abilities
  • Addressed insurance claim discrepancies.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Commended for enhancing patient satisfaction and operational efficiency by reducing average appointment wait times by 9 minutes and implementing cutting-edge reminder technology using Jira.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Adept at addressing patient queries.
  • Accomplished in creating automated appointment reporting systems that enhance transparency and accuracy in tracking missed appointments and patient follow-ups, greatly improving management decision-making.
  • Adept at scheduling follow-up care and ensuring continuity of care through effective collaboration with category. Achieved a 82% increase in care continuity through efficient coordination.
  • Proven experience in category and metric environments, as well as knowledge of provider requirements.
  • Addressed patient-related concerns.

Accomplishments

  • Trained 10 new hires on company scheduling policies and HIPAA compliance, improving team performance by 23%.
  • Maintained excellent relationships with patients, facilitating the resolution of scheduling discrepancies in under 6 months, ensuring a seamless patient experience.
  • Monitored patient feedback related to appointment accessibility and updated scheduling protocols, increasing satisfaction scores by 29% points.
  • Ensured optimal operational efficiency by recommending overbooking initiatives during specific times, resulting in a 34% increase in appointment fill rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed an efficient tracking system for missed appointments, helping to reduce patient backlog and no-show rates by 39%.
  • Prioritized urgent patient cases and scheduled them for immediate attention based on feedback from nurses and physicians.
  • Resolved patient complaints related to scheduling conflicts, reducing overall patient complaints by 62%.
  • Conducted regular audits of patient intake and scheduling practices, identifying inefficiencies and increasing clinic workflow by 28%.
  • Scheduled and coordinated patient appointments for 3 physicians, resulting in a 67% increase in patient throughput.

Affiliations

  • Toastmasters
  • International Association of Administrative Professionals
  • American Academy of Professional Coders (AAPC)
  • Healthcare Operations Management Certification from Brightline
  • Certified Healthcare Scheduling and Admission Professional (CHSAP)
  • American Society of Safety Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • Project Management Institute
  • Volunteered for Columbus Medical Assistance Programs and Clinics
  • Experienced in Telehealth Scheduling Solutions - Attended Telemedicine Conference 2024

Certifications

  • Certified Public Accountant
  • Certified Medical Administrative Assistant (CMAA), 2024
  • Certified Medical Reimbursement Specialist (CMRS) - Brightline
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified HIPAA Administrator (CHA) - Ironclad Systems
  • Health Insurance Portability and Accountability Act (HIPAA) Certification – 2015
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Medical Office Supervisor (CMOS) - Summit Group

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