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Skills

  • Decisive
  • Effective team leader
  • Relationship building
  • Operational improvement
  • Family therapy
  • Fundraising
  • Eligibility determinations
  • Conflict resolution
  • Applicant interviews
  • Membership oversight

Work Experiences

  • Found, hired, and trained a large number of new therapists.
  • Publicized community services to maintain positive public relations with community members.
  • Received and resolved an average of 6 complaints and problems every week.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Was in charge of drafting and negotiating lease agreements.
  • 16 new team and departmental projects, including framework, were spearheaded and led by me.
  • Conducted feasibility studies and made recommendations for proposed projects.
  • Wrote press releases, catalogs, brochures, and public service announcements to promote programs.
  • Was in charge of scheduling, marketing, contract logistics, and supply and equipment maintenance.
  • Educated families and members of the community about domestic violence and its effects on children.

Summaries

  • Eligibility Worker with 17 years of successful performance reporting and risk assessment experience.
  • Eligibility Worker is passionate about serving and protecting citizens and community members by providing valuable investigation support.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Motivated to assist clients in achieving financial independence and self-sufficiency.
  • Individual who can manage large caseloads while maintaining a high level of attention to detail.
  • Executive Director with extensive experience who is currently pursuing an MBA.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Grant writing and event planning are two areas where I have a lot of experience.
  • Dedicated to education and the development of long-term relationships.
  • With 13 years of experience in education and human resources, I am a compassionate Community Service Specialist.

Accomplishments

  • Contributed directly to the improvement of eligibility determination processes, decreasing average processing times by 5 days.
  • Managed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proposed
  • Identified
  • Represented
  • Developed training materials and workshops for team members on system, enhancing team knowledge by 49%.
  • Awarded a prize for outstanding service for boosting membership numbers by 8%.
  • Spearheaded efforts to adopt and implement social media platforms, including HubSpot and Workday.
  • Received “Director’s Award for Outstanding Performance” in metric for revisions to state grant guidelines.

Affiliations

  • National Council of La Raza (NCLR)
  • Project Management Institute
  • National Organization for Human Services (NOHS)
  • Human Services Assembly
  • National Welfare Rights Organization method
  • Freemason
  • International Association of Administrative Professionals
  • Society for Benefit Case Workers (SBCW)
  • Children's Defense Fund (CDF)
  • Association for Supply Chain Management (APICS)

Certifications

  • Medicaid and CHIP Benefits Certification - Ironclad Systems
  • Certified Public Accountant (CPA)
  • Public Assistance Programs Certification - Lakeside Partners
  • Certified Benefits Advisor (CBA) - Beacon Labs
  • ServSafe
  • Health and Human Services Eligibility Certification - Oregon
  • Certified Fund Raising Executive
  • Licensed Clinical Social Worker
  • Certified Public Accountant
  • Certified Program Integrity Specialist - Cedar Works

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