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Skills

  • Event planning
  • Effective team leader
  • Business operations
  • Eligibility determinations
  • Microsoft Office Suite proficiency
  • Conflict resolution
  • MS Office
  • Membership oversight
  • Written and verbal communication
  • Investigative research

Work Experiences

  • Chose qualified applicants to refer to potential employers for job placement.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Referred them to community resources to improve residents' well-being and quality of life.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Received and resolved an average of 6 complaints and problems every week.
  • Sorted jobs that were relevant to candidates' interests and forwarded the information to them.
  • Developed connections with potential employers and referral sources.
  • Was in charge of hiring, training, and supervising a team of 3 project managers.
  • Collaborated closely with organizations, businesses, and government agencies to create a business-friendly environment.

Summaries

  • With 13 years of experience in education and human resources, I am a compassionate Community Service Specialist.
  • Strengths in strategic planning and process improvement backed up by Community and Public Service training.
  • Motivated to assist clients in achieving financial independence and self-sufficiency.
  • Considered a team player who excels at multitasking.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Professional who can keep accurate records, schedule appointments, and handle a variety of administrative tasks in both English and Spanish.
  • Volunteer Coordinator with a positive attitude who excels at establishing structure, defining roles, and filling positions.
  • Eligibility Worker is a multi-talented Eligibility Worker who is consistently rewarded for planning and operational improvements.
  • Volunteer Coordinator with a mission is successful in recruiting and retaining volunteers to meet various organizational needs.
  • Decisive leader who is familiar with framework operational requirements and best practices.

Accomplishments

  • Represented
  • Proposed
  • Integrated
  • Consulted
  • Recorded
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed qualification discrepancies for state/public assistance benefits, reducing overpayments by 5 annually.
  • Improved customer service ratings by 2% by streamlining business processes and enhancing website functionality.
  • Supervised 9 case managers at a facility serving more than 11 homeless and low-income individuals.
  • Collaborated with IT to enhance a case management system feature, reducing case handling time by 41%.

Affiliations

  • Society for Benefit Case Workers (SBCW)
  • Children's Defense Fund (CDF)
  • National Consortium for Health Systems Development (NCHSD)
  • National Council of La Raza (NCLR)
  • National Association of Benefits and Work Incentives Specialists (NABWIS)
  • Project Management Institute
  • National Council on Aging (NCOA)
  • Association for Computing Machinery
  • National Low Income Housing Coalition (NLIHC)
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified Public Accountant
  • Certified Social Services Eligibility Worker - Vantage
  • Certified Public Assistance Benefits Administrator (CPABA)
  • National Eligibility Workers Association (NEW) Certification
  • Eligibility and Enrollment Specialist Certification - Ohio
  • Certified Healthcare Access Associate (CHAA) - program
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Public Benefits Specialist Certification - Arizona

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